L2 Lead Support Engineer

**Responsibilities**: - Performance of regular scheduled service and maintenance compliance checks on modern SaaS solution - Eyes on glass monitoring services using Cloud Watch and Dynatrace - Log parsing and analysis - Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state -...

Job Summary **Responsibilities**: - Performance of regular scheduled service and maintenance compliance checks on modern SaaS solution - Eyes on glass monitoring services using Cloud Watch and Dynatrace - Log parsing and analysis - Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an...

We are seeking a skilled and experienced Senior Systems Engineer who will be responsible for designing, implementing, and maintaining Linux, OpenShift, VMware, and L2 Networking solutions specifically tailored to Dell products. Your expertise in these technologies, combined with your knowledge of Dell infrastructure, will be crucial in ensuring the...

**About the role**: Entry point for operational request to L2 per offer Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents) Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders Contribute to...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Position: Engineer II, Customer Support **Job Description**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kind of...

**Position**: Engineer II, Customer Support Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kind of tickets. Can provide...

**Role Purpose**: - Technical expert for Billing Support engineers and specialists providing L2 support for Technology & Business stakeholders. - Responsible for the coordination, management, tracking of proactive & reactive operational activities and ensure that the services provided to customers are continuously available and performing to Service Level...

**About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...

About NCR NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Network Support Engineer Grade:...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

**votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

Manage and execute end-to-end storage and file migration projects for enterprise clients - Serve as the technical lead, collaborating with cross-functional teams to plan, design, and implement complex storage and file migration solutions - Analyze client requirements, assess existing infrastructure, and propose optimal migration strategies and...

Medical Insurance Social Insurance Annual bonus

**About the role**: **Job Purpose**: Provide Level-3 (Expert) support of virtualization, storage and hyperconvergence solutions Design, Implement and integrate open hybrid cloud technologies for ACUD project Provide Knowledge Transfer to the Level-2 teams Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer,...

Providing 24/7 printing area support to non-technical end-users - Egypt - Egypt - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Company events- Flat hierarchies- Job with purpose- Mentor program- Mobile working- Onboarding program- Trusted working hours**Your skills**: - English language at B2 level - BSc or Diploma in IT or...

Job Description & Specification: - Job Purpose: - Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success. - Duties, Responsibilities and Accountabilities: - Client facing skills and can build close ongoing relationships with our clients - Providing support to our...

L1 & L2 -Technical Support Fresh Graduation/ 2-3 YRS Exp only - Proficient with windows OS \ Mac OS \ Servers and basic Linux. - Sound knowledge of MS Office versions and configuration. - Monitor and manage system alerts and notifications and respond accordingly through service tickets. - Installation, configuration and troubleshooting of Servers /...