Multi-vendor Support L1/l2 Networking Engineer

5 months ago

مصر, Egypt IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We are looking for talented people who will join our Global Multi-Vendor Network Support (MVS) Competency center. In this challenging role, you will have the chance to work with the best and brightest team and with cutting edge network technologies like F5, Checkpoint, Palo Alto, Fortinet and Riverbed.Your responsibilities would consist of:Administrating and providing L1/L2 remote network support to both customers and internal field personnel in any country where IBM does business;Handling requests and incidents;Performing diagnose, solving complex technical issues and providing root cause analysis;Performing troubleshooting over remote access sessions, as well as offline investigation of device logs and documentation;Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms;Use specialized debug equipment such as scopes and analyzers to isolate complex client problems; Communicating and collaborating with various internal departments as well as external vendors/OEMs;Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable).

Required Technical and Professional Expertise

Strong verbal and written communication skills in English;
Willingness to learn new technologies;
Strong troubleshooting skills, creative and able to think outside the box;
Strong technical expertise in all layers of the OSI model with a solid understanding of how each technology works

Ethernet and Switching

IP, NAT, and Routing

TCP, UDP

SSL and IPSec VPNs

Common Application Layer Protocols:
Ability to read, analyze, and isolate behavioural anomalies within packet captures

Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage

Independent worker and team player;
Preferred Technical and Professional Expertise
- Experience with F5, Checkpoint or Palo Alto products will be considered as an advantage;
- Valid certification with F5, Checkpoint, Palo Alto, Juniper, Cisco or Fortinet will be considered as an advantage;
- Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering, Computer Science, Telecommunications) will be considered as an advantage.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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