L1 Network Security Technical Support Engineer

**Job Purpose** As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience. This role requires a strong technical background, excellent...

**Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**votre rôle**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent...

Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve service incidents by...

Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve service incidents by...

About the job Network Security Engineer **Summary**: As a Network Security Engineer at Orange Egypt, you'll play a crucial role in safeguarding our organizations critical assets. Your mission? To design, implement, and maintain robust security solutions that shield our network from cyber threats. If you're passionate about defending against digital...

**Role Purpose**: Primarily responsible for the remote configuration and commissioning of customer solutions over the MSP, SD-WAN, Internet, IOT, Cloud and legacy core MPLS networks, the Provisioning chapter support the provisioning of Vodafone core IP & Data products, whilst also providing associated Remote Access, L1 L2 & L3 Testing and Customer Reporting...

**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: English Technical Support Engineer **Job Description**: As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

**Job Description**: - Proactive Surveillance & Monitoring: Handle events/alarms reported by operation & maintenance systems by triaging it, investigating it, identifying alarm cause, treating the cause and clearing the alarms. - Incident Management: reduce the risk of incidents on the service by performing triage, categorization, providing a temporary fix...

Cyber Security Project: The project involves triaging alerts from security platforms (Taegis XDR, Microsoft Sentinal) and requires leveraging all available data sources, security tools and threat trends to assist with the creation of investigations, proposing customer actions & recommendations that optimize the monitoring capability. This project also...

**Role purpose**: Responsible for the overall software development of the security compliance capabilities that across the whole Vodafone business, mainly focused Data Center and Office network environments. Assure the Integrity, Confidentiality and Availability of the networks in Europe, supporting effective end-to-end view on security aspects of the...

WE ARE HIRING!! We are looking for an experienced "**Senior Networks and Security Engineer**: to join our team. As a Senior Engineer, you will have the opportunity to work autonomously, finding solutions to a diverse range of technical challenges that are complex and require innovative thinking. You will be responsible for designing, planning, implementing,...

**About the role**: **Job Purpose**: - To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive cases ensuring a professional and...

**Role purpose**: Primarily responsible for the remote configuration and commissioning of customer solutions over the MSP, SD-WAN, Internet, GGSN and legacy core MPLS networks, Provisioning of Vodafone core IP & Data products, whilst also providing associated Remote Access, L1, L2 & L3 Testing and Customer Reporting requirements. Provide guidance to Network...

**About the role**: As a valued member of the L1 Integrated Solutions Team, your role serves a critical purpose as the first professional touchpoint for our customers. Your key responsibilities include proficient troubleshooting and conducting initial technical investigations. Additionally, you will play a pivotal role as a bridge connecting diverse...

**About the role**: **Job Purpose**: The Customer Support Specialist is the single point of contact between the service provider and the customer for the day-to-day activities. Provides technical support services to customers, responds to customer questions regarding operation and malfunctions, and advises customers on preventative maintenance and...

Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post sales consultant to...

**About the role**: Responsible for the development of network planning, design, implementation services maximize the quality of the delivered services and customer satisfaction by validating the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on-time and error-free implementation and proactive network auditing. Pre/Post...