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IT Technical Support

4 weeks ago

مصر, Egypt Information Dynamics Full time

L1 & L2 -Technical Support

Fresh Graduation/ 2-3 YRS Exp only
- Proficient with windows OS \ Mac OS \ Servers and basic Linux.
- Sound knowledge of MS Office versions and configuration.
- Monitor and manage system alerts and notifications and respond accordingly through service tickets.
- Installation, configuration and troubleshooting of Servers / workstations / endpoints.
- Technical support at the network (LAN \ WAN & VPN, routers, firewalls, and security)
- Install and configuration of a variety of Line of Business Applications.
- Support print Issues and printer networking issues.
- Ability to work in a team and communicate effectively.
- System documentation maintenance and review.
- Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Work with vendors for the issues observed / reported and follow up.
- Participate in regular maintenance activities.

**Salary**: E£3,000.00 - E£5,000.00 per month

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