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L2 Offer Referent

4 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
Entry point for operational request to L2 per offer

Entry point per offer for the Service Owner for all life-cycle management (in particular regarding change management and incidents)

Technical OPS lead for all P1 incident/ crisis in liaison with all L2 OPS, L3 offer referent, Service owner and other stakeholders

Contribute to operational review (including offer incident) - in liaison with Service Owner (lead)

Ensure that all offer life-cycle L2 technical deliverables and actions are well organized and with the right level of quality at OPS side (ressources, planning, preparation, technical documentation validation, service validation)

Ensure all detail for changes are provided (CAB, preparation, RFC delivery, validation) and ensure quality (before/ after)

Ensure offer asset are up to date,

Ensure L2 documentation/ referential up-to-date

Ensure OPS offer process are applied

Contribute to proactive audit actions

Ensure OPS technical validation for handover per offer

Ensure that all proactive, improvement actions are well raised to service owner (through Jira at the end)

Provide technical RCA to service Owner per offer

Ensure SWAN/Jira tickets follow up per offer

**About you**:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.

Soft-Skills / Business Courses & Certification (time management, negotiation/communication skills...).

Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mounted servers, virtualization, storage, and backup).

Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Monitoring Solutions.

Excellent communication, facilitation and customer facing skills.

Very good understanding of systems related products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare, NSX, VCD, DNS/DHCP, Linux, vBlock, NetApp, NetBackup, Veem backup, HP3PAR, Isilon, Bladelogic, Zerto).

Very good understanding of project management.

Very good technical reporting skills.

Certifications of MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.

Fluent English speaking.

Fluent French speaking is a very good plus.

**Professional Experience**:
Minimum 3 years of overall professional experience.

2-3 Years of experience leading teams of engineers and IT specialists.

**Department**:
Orange Cloud for Business

**Contract**:
Regular