Lead Customer Support Engineer
2 days ago
Job Description & Specification:
- Job Purpose:
- Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success.
- Duties, Responsibilities and Accountabilities: - Client facing skills and can build close ongoing relationships with our clients - Providing support to our clients, managing client issues to resolution - Documentation, technical ability to understand and troubleshooting issues in real time - Providing detailed documentation to support the issue resolution - Organizing additional resources from other ITWORX Education teams to aid the issue to completion - Providing the clients with bi/monthly status reports and system health checks. - Lead a team of software engineers, to deliver software projects. - Liaising with team members, management, and clients to ensure projects are completed to standard.Educational Qualification: - Bachelor's degree in Computer Science (or related field).
Professional Certifications: - Microsoft.Net (C# and/or VB) - Excellent in (ASP, MVC) - Excellent Microsoft SQL development. - Excellent troubleshooting and problem-solving skills.
Experience: - Requires min. 5 years’ experience
Knowledge, Skills and Abilities (KSAs)
Levels
- Excellent command of written and spoken English. - Professionalism and accountability - Excellent communication skills - Good research and development skills - Accuracy and attention to detail - Problem solving and decision making - Adaptability and flexibility - Ability to learn - Analytical thinking - Solid understanding of the software development life-cycle
- Languages:
- English : Excellent
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Salary Negotiable:
- NoApply
-
Customer Support Engineer
1 day ago
مصر, Egypt Mitsubishi Power Europe, Ltd Full time**Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...
-
Lead Engineer
4 hours ago
مصر, Egypt GE Gas Power Full time**Job Description Summary**: GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow....
-
Customer Service Executive
4 weeks ago
مصر, Egypt Sirius Support Full time**Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...
-
Customer Support
4 hours ago
مصر, Egypt iSchool Full timeiSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and...
-
Customer Support Manager
5 days ago
مصر, Egypt Ghaleb Production House DMCC Full timeJob description We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Customer Support Manager Responsibilities: Managing the customer...
-
Customer Support Specialist
2 weeks ago
مصر, Egypt CEQUENS Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...
-
Lead Systems Engineer
1 day ago
مصر, Egypt Baker Hughes Full time**Lead Systems Engineer** **Are you excited by Energy Technologies?** **Are you a Lead Engineer looking for a new opportunity?** **Join our cutting-edge Engineering team** Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil...
-
Technical Support Engineer
3 weeks ago
مصر, Egypt Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Support Team Lead
4 weeks ago
مصر, Egypt Khazna Tech Full timeCompany Description Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial...
-
Support Engineer
2 days ago
مصر, Egypt Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Support Engineer
1 day ago
مصر, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Senior Customer Support Engineer
3 weeks ago
مصر, Egypt SSC Egypt Full timeProviding customer support for our ITWORX EDUCATION products and services - Develop and deliver best-in-class support to our growing list of customers - Providing technical support to our clients, managing client issues to resolution. - Providing detailed documentation to support the issue resolution - Organizing additional resources from other ITWORX...
-
Application Support Lead
3 days ago
مصر, Egypt MigrationIT Full time**Job Information**: Field - Applications & DataIndustry - Real EstateCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311**Role and Responsibilities**: - Provide technical support to customers, including troubleshooting and resolving software issues in a timely manner. - Collaborate with cross-functional teams to understand...
-
Technical Support Engineering Ic4
3 days ago
مصر, Egypt Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Cs Core Support Engineer
1 day ago
مصر, Egypt Ericsson Full time**About this opportunity!**:We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer...
-
Crowdstrike Support Engineer Level 2
4 weeks ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Proofpoint Support Engineer Level 2
4 weeks ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Lead Engineer- Gas Turbine
5 days ago
مصر, Egypt GE Gas Power Full time**Job Description Summary**: GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow....
-
Fintech Support Tech Lead
2 days ago
مصر, Egypt Vodafone Full time**Role Description**: - Lead / Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. - Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement - Managing infrastructure reliability, scalability and security using SRE principles. -...
-
Customer Engineer
2 weeks ago
مصر, Egypt NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. & KEY AREAS OF RESPONSIBILITY: - Position...