Lead Customer Support Engineer
4 days ago
Job Description & Specification:
- Job Purpose:
- Responsible for the technologist and creative problem solver with an understanding of the processes for the implementation of customer success.
- Duties, Responsibilities and Accountabilities: - Client facing skills and can build close ongoing relationships with our clients - Providing support to our clients, managing client issues to resolution - Documentation, technical ability to understand and troubleshooting issues in real time - Providing detailed documentation to support the issue resolution - Organizing additional resources from other ITWORX Education teams to aid the issue to completion - Providing the clients with bi/monthly status reports and system health checks. - Lead a team of software engineers, to deliver software projects. - Liaising with team members, management, and clients to ensure projects are completed to standard.Educational Qualification: - Bachelor's degree in Computer Science (or related field).
Professional Certifications: - Microsoft.Net (C# and/or VB) - Excellent in (ASP, MVC) - Excellent Microsoft SQL development. - Excellent troubleshooting and problem-solving skills.
Experience: - Requires min. 5 years’ experience
Knowledge, Skills and Abilities (KSAs)
Levels
- Excellent command of written and spoken English. - Professionalism and accountability - Excellent communication skills - Good research and development skills - Accuracy and attention to detail - Problem solving and decision making - Adaptability and flexibility - Ability to learn - Analytical thinking - Solid understanding of the software development life-cycle
- Languages:
- English : Excellent
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Job Type:
- Salary Negotiable:
- NoApply
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