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Advanced Customer Support Engineer

4 weeks ago

مصر, Egypt Oracle Full time

Advanced Customer Support Engineer - HCM-23000074

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Other Qualifications**: - Excellent Analytical skills - Strong English written/verbal communications - Self-motivated individual who works well in a team environment - Willing to travel to customer sites on a regular basis - Experience in working as part of Global/ Matrixed/ Remote teams - Self-driven, ability to work under mínimal supervision
**Experience**: 5-7+ years of overall experience in relevant functional roles. Travel : Yes, 50+ % of the Time

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support

**Travel**: Yes, 50 % of the Time

**Location**: EG-EG,Egypt-Cairo

**Job Type**: Regular Employee Hire

**Organization**: Oracle