Senior Advanced Support Engineer for Scm

3 days ago


مصر, Egypt Oracle Full time

Senior Advanced Support Engineer for SCM (eBS and Fusion)-22000AOU

**Applicants are required to read, write, and speak the following languages***: Arabic

**Preferred Qualifications**

**Responsibilities**
- ** **Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Develops test plans, procedures and running the tests accordingly
- Support Oracle SCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area.

**Technical Qualifications**
- 3-5+ years implementation experience of Supply Chain Management solutions
- At least (1) full life cycle implementation of Oracle’s Cloud SCM solutions
- Strong functional knowledge of Order to Cash and Procure to Pay business processes
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Oracle Cloud Certification is a plus

**Other Qualifications**:

- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under mínimal supervision

**Experience**:
3-5+ years of overall experience in relevant functional roles.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Job**: Support

**Location**: EG-EG,Egypt-Cairo

**Job Type**: Regular Employee Hire

**Organization**: Oracle



  • مصر, Egypt Oracle Full time

    GenO Advanced Support Engineer -230002CM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...

  • Scm Specialist

    7 months ago


    مصر, Egypt ABB Full time

    **SCM Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually...


  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (eBS & PaaS dual skills!)-22000AOW **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need...

  • Sr. Oracle ERP

    6 months ago


    مصر, Egypt اورنچ مصر Full time

    About the job Sr. Oracle ERP (SCM) Supply Chain Management Functional Consultant **Purpose of the job** **ERP system SCM functional consultant who can support us in the following areas**: - Setting up and configuring the SCM system according to the business requirements - Customizing forms and reports using forms personalization - Analyzing business...

  • Sr. Oracle ERP

    6 months ago


    مصر, Egypt Orange Full time

    **Purpose of the job** **ERP system SCM functional consultant who can support us in the following areas**: - Setting up and configuring the SCM system according to the business requirements - Customizing forms and reports using forms personalization - Analyzing business processes and identifying gaps and improvement opportunities - Preparing UOM documents...


  • مصر, Egypt ITWORX Full time

    Principal Advanced Analytics Engineer | Fulltime **Job purpose**: Understand Business requirements; implement proper data models; data migration and data presentation solutions; besides acting as a technical expert and a team capability builder. **Key accountabilities and decision ownership**: - Collect and gather data from different sources through...


  • مصر, Egypt Samsung Electronics Full time

    Position Summary 1. Operate competitiveness-oriented production hub by operating optimal global supply chain of production, logistics and sales subsidiaries, thus creating the best efficiency and P&L(profit and loss). 2. Heighten critical demand and supply pending problems and proceed related tasks based on the system for a fast decision making. 3. Manage...


  • مصر, Egypt Brillio Full time

    **Oracle Financials/SCM Consultant - Fusion Cloud - R01537454**: **About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals,...


  • مصر, Egypt ITWORX Full time

    Lead Advanced Analytics Engineer | Fulltime **Job purpose**: Understand Business requirements; implement proper data models; data migration and data presentation solutions. Interpret data; analyze results using statistical techniques; besides acting as a go to person for the team in terms of technical issues and knowledge sharing. - ** Key accountabilities...


  • مصر, Egypt IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • مصر, Egypt IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • مصر, Egypt ABB Full time

    **Technical Sales Support Engineer - LV Motors**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • مصر, Egypt IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Purpose**: The Senior Tech Support Engineer is responsible for quality and overall skills enhancement of the team. **Key Activities & Deliverables**: - Acts as escalation level within the team - Create, validate, and update process documents and knowledge documents - Technical knowledge and overall skills enhancement - Coordinate...


  • مصر, Egypt Luxoft Full time

    **Project** Description**: **Responsibilities**: - As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes. - Continuously enhance existing processes and workflows to optimize efficiency and productivity. - Work seamlessly within the agile environment, contributing...


  • مصر, Egypt Giza Systems EG Full time

    Follow established guidelines and interprets policies. - Undertake the implementation of certain assigned web Services - Analyze business processes and help clients transform their business with Oracle. - Design, prototype and iterate solutions through hands-on configurations in Oracle. - Coordinate with Product Manager and business partner to model, design,...


  • مصر, Egypt IBM Full time

    **Introduction** In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...


  • مصر, Egypt Luxoft Full time

    **Project** Description**: LUXOFT is one of the major software services companies world-wide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the area of development, production and aftersales is LUXOFT's ambition. The software inside...


  • مصر, Egypt ITWORX Full time

    Career Level: **Mid Career** - Employment Type: **Full time** - Function: **Software Development** Description: Understand business requirements, implement proper data models, data migration and data presentation solutions. Interpret data, analyze results using statistical techniques, besides acting as a go to person for the team in terms of technical...


  • مصر, Egypt Luxoft Full time

    **Project** Description**: LUXOFT is one of the major software services companies world-wide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the area of development, production and aftersales is LUXOFT's ambition. The software inside...