Senior Advanced Support Engineer for Scm

4 weeks ago

مصر, Egypt Oracle Full time

Senior Advanced Support Engineer for SCM (eBS and Fusion)-22000AOU

**Applicants are required to read, write, and speak the following languages***: Arabic

**Preferred Qualifications**

**Responsibilities**
- ** **Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Develops test plans, procedures and running the tests accordingly
- Support Oracle SCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area.

**Technical Qualifications**
- 3-5+ years implementation experience of Supply Chain Management solutions
- At least (1) full life cycle implementation of Oracle’s Cloud SCM solutions
- Strong functional knowledge of Order to Cash and Procure to Pay business processes
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Oracle Cloud Certification is a plus

**Other Qualifications**:

- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under mínimal supervision

**Experience**:
3-5+ years of overall experience in relevant functional roles.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

**Job**: Support

**Location**: EG-EG,Egypt-Cairo

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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