Engineer Ii, Customer Support

**Position**: Engineer II, Customer Support Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kind of tickets. Can provide...

5+ years industry experience in designing software architecture and operating scalable software systems - Oral and written communication skills (ability to produce runbooks, technical, and non-technical documentation) - Experience coaching junior software development engineers including code review and design review - Bachelor's degree in computer science,...

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s...

3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon Middle East and North Africa team is looking for a Software Development...

Details Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...

Fivos is the industry’s only provider of comprehensive data solutions for specialty providers, medical registries and device manufacturers. By taking a holistic approach to data capture, insights and action, we help drive innovation, improve outcomes and lower costs for unique clinical workflows. Vascular, cardiovascular, women’s health and other...

**Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...

Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem. - Monitoring and Checking KPIs - Troubleshooting windows, Linux and network (VPN) issues. - Can work with different tasks in a smooth and effective way. - Deliver the...

We are looking for a **Backend Software Engineer II **to join our team in Cairo! **Summary**: **Responsibilities**: - Design core backend software components and services - Analyze and improve efficiency, scalability, and stability of various system resources - Test software products to ensure strong functionality and optimization in controlled and in real...

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s...

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s...

Software Test Automation Engineer II From applied research to advanced engineering, Dell Technologies CTO Team’s Technology Insights Group is solutions that together advanced technologies such as AI, cloud, data management, data science/engineering, and visualization. You will be involved in assessing the market, developing technology, products, and...

**VMware Tanzu Product Support Engineer**: **The Elevator Pitch: Why will you enjoy this new opportunity?** If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you! Our teams are collaborative and supportive. Once you begin your journey with VMware, you will...

5G Software Automation Engineer II From applied research to advanced engineering, Dell’s 5G R&D team is designing and developing ground-breaking products & solutions. You will be involved in assessing the market, developing technology and products and generating intellectual property. Your contributions will drive product architecture and implementation...

**Design solutions to drive safe living and quality of life**: **The Future Is What We Make It.** When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Advanced Customer Support Engineer - HCM-23000074 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...

**Key Responsibilities**: - Escalating and de-escalating skills will help in certain situations. - Locate the right support articles and troubleshooting info. - Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time. - Documenting ticket actions and resolutions. - Handling...

**5G Software Automation Engineer II** From applied research to advanced engineering, Dell’s 5G R&D team is designing and developing ground-breaking products & solutions. You will be involved in assessing the market, developing technology and products and generating intellectual property. Your contributions will drive product architecture and...

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...