Customer Technical Services Analyst Ii
20 hours ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Customer Technical Services Analyst II
Overview
Role
- Serve as focal point for customer issues, concerns and requests for enhancements
- Capture detailed and accurate information about issues, concerns, and enhancements
- Collaborate with others in support of products, processes and problem resolution
- Simulate or recreate user issues to resolve operating difficulties
- Requires general supervision; decisions and actions are based on established procedures and assigned tasks
All About You
- Basic college education or equivalent work experience with emphasis in business, finance or information technology
- Customer service experience preferred
- Good Interpersonal skills
- Basic computer skills (Mainframe, Microsoft Office, Lotus Notes)
- Effective written and verbal communication skills
- Ability to organize and prioritize tasks based on current business needs
- Flexibility to work Week ends and shifts when required
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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