Customer Service Manager

**COMPANY DESCRIPTION** - * The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service.. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

Are you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...

**COMPANY DESCRIPTION** The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...

**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...

**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

Bachelor’s degree or equivalent experience - People management experience - 2+ years project management experience - 3+ years’ experience in leading teams’ - Fluent English (Conversation and Writing) Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our...

5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...

5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...

**Functional Responsibilities**: - **Team Management**: - Lead and support the customer service team. - Mentor, coach and develop Customer Service Officers. - Train the customer service team on basic draught and fridge breakdown troubleshooting. - Set performance KPls and measure individual performance accordingly. - Develop service procedures, policies...

**RSA Manager 1, Customer Services** RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services,...

job Responsibilities: - Audit all departments especially sales, C.S, and Translation transactions. - Issuing Q.A guidelines. - Monitor inbound & Outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Design...

Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

**The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

Job Description: - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Resolve product or service problems by clarifying the customer's complaint;...

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

DUTIES & RESPONSIBILITIES: - Identify Customer / Employee needs and help Customer / Employee use specific features. - Analyze & report the issues and problems raised by the client / Employee to the supervisor. - Update our internal databases (SAP) with information about the issues and useful discussions with Customer / Employee. - Monitor Customer /...