Rsa Manager 1, Customer Services

15 hours ago

مصر, Egypt RSA Full time

**RSA Manager 1, Customer Services**

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

Establishes and maintains systems that provide solutions to customer questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new
products are released. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Analyzes and responds to operational, productivity and customer satisfaction data. Works with various departments to meet
maintenance services sales goals. Works with the team /customers and/or distributors to receive accurate account of equipment failures and provides reports to leadership. Focus of work may be in pre-sale, post-sales or both.

**Principal Responsibilities**:

- Interacts with cross-functional groups for effective resolution of customer escalations.
- Applies understanding of internal policies and procedures to resolve complex customer issues.
- Manages customer service metrics.

**Skills**:

- Experienced leadership and team building skills.
- Experienced project management skills.
- Moderate knowledge of product lines, technical knowledge, customer care, sales and policies and procedures.
- Strong customer service skills.
- Ability to lead, motivate and direct a workgroup.
- Project management skills; organizational skills.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

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