Rsa - Analyst, Sales Operations

5 months ago


مصر, Egypt RSA Full time

**RSA - Analyst, Sales Operations**

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

A Partner facing position that requires the individual to be the key contact and decision maker for Deal Registrations, On-boarding new partners, and general Case Management. The individual works with RSA Channel Sales, Fields Sales and internal operations personnel at various levels. Manages and enforces guidelines related to Channel programs and standard Channel Rules of Engagement. It is required to understand and work with sales systems and tools. Needs to identify situations requiring escalation of unique and/or complex concerns or issues for resolution.

**Principal Duties & Responsibilities**:

- Manage Deal Registrations, Partner on-boarding and General inquiry cases.
- Channel System Support for internal & external users for our tools mainly Salesforce.
- Channel System/Process Trainings for internal & external users.
- Provision and maintain account profiles for both current and new channel partners

**Key Responsibilities**:

- 0-2 Years of working experience
- Bachelor’s degree in business administration or related fields
- Flexibility working in Asia Pacific or Americas hours
- Fluent in English
- Strong customer service skills
- High sense of urgency, excellent follow-up
- Detail oriented, proactive, and self-motivated
- Interpersonal andConflict resolution skills
- Effective written andverbal communications skills
- Salesforce knowledge is a plus
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._



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