Rsa - Senior Technical Support Engineer
2 days ago
**RSA - Senior Technical Support Engineer**
RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
Provides Technical Support expertise in a complex information infrastructure environment. ability to convey sophisticated ongoing technical system support is critical to & an essential component of both RSA Business Operations & the Business Operations of RSA customers.
**Duties & Responsibilities**:
- Required to support and instruct less experienced co-workers, through class room training sessions or on-the-job mentoring.
- Has a Key role in preparing the training plans for the local and global teams.
- Has a key role in leading the global technical sessions and huddles for the global teams.
- Contributes in the technical gap analysis for the global teams.
- Able to handle highly escalated cases with a great sense of professionalism.
- Mentors and/or coaches less experienced team members.
- Helps develop and participate in presentations and informal training for the global team.
**Essential Requirements**:
- 6+ years of overall experience with strong experience in a previous technical support role.
- Hands-on experience of Linux system administration with strong command line knowledge.
- Proficient knowledge of network security including firewalls, Proxies, Load balancers, and SSL/TLS communications.
- Strong knowledge of SQL and Relational Databases, preferably Oracle database.
- Experience with packet capture and analysis tools (Wireshark, tcpdump).
- Experience with web technologies, APIs and their analysis tools (Fiddler, Postman).
- Technical proficiency across Windows platforms, including Microsoft Windows Server and Microsoft Active Directory.
- Any of the below Certifications (is a plus):
Linux Administration Certifications (RHCSA, RHCE...etc).
Security Certificates (CEH, Security +,etc.)
Microsoft Certification (MCSA, MCSE)
Networking Certifications (CCNA, CCNP, etc.)
**Education & Experience**:
- 6+ years of Experience in relevant field
- Bachelors in IT, Communications or Computer Science
**Work Conditions**:
- Willing to work rotational shift
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._
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