Rsa - Digital Customer Success Manager

7 months ago

مصر, Egypt RSA Full time

**RSA - Digital Customer Success Manager**

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

As a Customer Success (CSM), you will be responsible for developing relationships with enterprise to mid-tier accounts to help them achieve their business goals, focus on digital transformation, and ensure they maximize the use of their solution(s) and investments. You will be empowered to establish trusted advisor relationships and collaborate cross functionally to drive onboarding, adoption, transformation, and success for your customers. You will ensure retention, renewal and accelerate growth including annual recurring revenue of your customer base through driving adoption, highlighting wins, planning, and developing strategy, and providing thought leadership to take customers to the next level of their digital and cloud journey.

**Responsibilities**
- Executing the onboarding process for new customers, ensuring a smooth transition and successful implementation. Drive customer adoption and usage through effective support
- Developing and implementing strategies to build strong and trusting relationships with customers, ensuring their needs are met and their expectations are exceeded. Execute plans to maximize customer value and satisfaction
- Delivering the needed mechanisms to proactively address customer concerns, resolve issues, and identify opportunities for reducing churn and increasing customer retention rates.
- Identifying trends, patterns, and analyze customer feedback to understand challenges, and opportunities for improvement, and partner with internal teams to drive product development, process enhancements, and overall customer success initiatives accordingly
- Collaborating with sales and marketing teams to generate new opportunities and expand existing accounts

**Qualifications**
- 2-5 years of experience in Customer Success, Account Management, Client Relationship, or a similar role in a SaaS company
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with Customers and internal cross-functional teams
- Ability in analyzing customer data, identifying trends, and delivering initiatives to drive customer success
- Strong problem-solving with the ability to proactively identify issues, propose solutions, and drive their implementation

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

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