Rsa - Analyst, HR Shared Services
6 months ago
**RSA - Analyst, HR Shared Services**
RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
Responsible for providing Human Resources (HR) Services support across multiple HR functions to a particular site or geographic area. Responsibilities include: team member consultation on benefits administration/programs, maintaining
team member files and records, providing operational support on onboarding/off-boarding/transfers and assisting with other HR COE shared services work. Assists with the administration of vendor programs and manages vendors’ service
level performance. Project manages site and cross-functional HR operations related initiatives.
**Our Analyst, HR Shared Services**:
- Responsible for providing Human Resources (HR) Services support virtually and in-person as needed across multiple HR functions to a particular geographic area - primarily our Cairo, Egypt on-site location as well as virtually support Middle East and EMEA countries. May also provide back-up support to APJ and Americas as well.
- Serves as primary point-of-contact for “tier 1” employee inquiries/concerns and consultation including but not limited to HR-related policies, practices, benefits administration/programs, maintaining employee files and records, providing operational support on onboarding/off-boarding/transfers and assisting with other HRBP/Generalist support virtually and/or on-site as needed.
- Assists with the administration of vendor programs and manages vendors’ service level performance.
- Project manages site and cross-functional HR operations, talent management, performance management, mobility and similar initiatives as assigned by leadership.
**Core Team Competencies**:
- Sense of Urgency with Quality
- Customer-Oriented Mindset
- Collaborative Communication
- Solution-oriented Problem Solving
- Acts with Accountability / self-motivated
- Ability to manage ambiguity and prioritize competing demands
**Key Responsibilities**:
- Directs employees to appropriate resolution resources
- Exercises independent judgment to determine appropriate action
- Assists in the establishment, coordination, implementation and administration of various functional HR programs such as benefits, retirement, compensation, training, retention and similar functional programs
- Collaborates across HR functions and payroll to ensure end to end audit / compliance with administrative/delivery requirements of the company, federal and local regulations
- May assist in design and delivery of various HR communications
- Coordinates and supports functional projects with inside and outside customers and vendors
- Participates in enterprise-wide redesign initiatives that will encompass end to end analysis and future state redesign that requires strong process knowledge of HR processes and procedures
- Potentially develops projects/processes that are of a large, cross-functional scope and align with Shared Services and Employee Experience strategy
- Cross-trained in multiple HR administrative and support areas of the employee experience team
- May serve as team lead on cross-functional projects
- Serves as ambassador of the company culture code
**Key Skills**:
- Strong verbal and written communication skills
- Strong teamwork skills
- Strong knowledge of MS Office and Access
- Strong analytical, research, and problem solving skills
- Strong customer service skills
- Basic knowledge of HR principles, policies, and procedures
- Ability to exercise judgment and independently determine and take appropriate action within defined HR policies and procedures
- Ability to work under general direction from immediate manager
- Ability to support various global cultures virtually
**Education/Experience**:
- 0-2 years of related experience in a professional role with a Bachelor’s degree
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._
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