Customer Service Manager
6 months ago
**About the role**:
You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational.
You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision.
You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).
You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution. Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover.
**About you**:
You want to be in contact with a business clientele. You like teamwork. You are optimistic, dynamic, and you know how to show composure in difficult situations. You know how to steer and federate cross-functional interlocutors.
You know how to demonstrate both rigor and flexibility, curiosity and initiative. You like to listen, analyze and know how to be synthetic. Your level of French and English allows you to
produce or translate documents, and to hold professional conversations with English-speaking and French-speaking interlocutors.
Level : Dbis or E in France (equivalent internationally?)
Special feature of the offer: For your integration, you will be supported by a dynamic team, who will welcome you and share their experience with you. Our motto within the management: "Let's dare" which allows the teams to benefit from a very appreciable collaborative environment with at the heart of our concerns: the customer
This job combines technical and relational skills and offers many avenues for development. You will have the opportunity to work cross-functionally with various interlocutors, sometimes at high level, both internally and with the client. You will thus be able to develop your professional network and your relational techniques.
**Additional information**:
N/A
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
-
Customer Service Specialist
6 months ago
مصر, Egypt Service First CX Full time**About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...
-
Customer Service Manager
6 months ago
مصر, Egypt Jobzella.com Full timeProviding help and advice to customers using your organization's products or services; - Keeping accurate records of discussions or correspondence with customers;analyzing statistics or other data to determine the level of customer service your organization is providing. - Producing written information for customers, often involving use of computer...
-
Customer Service Manager
5 months ago
مصر, Egypt Orange Full timeHolds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange - Work with the account...
-
Customer Service Manager
5 months ago
مصر, Egypt Orange Business Full time**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...
-
Customer Service Manager
6 months ago
مصر, Egypt Orange Full time**votre rôle**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange -...
-
Customer Service Manager
6 months ago
مصر, Egypt JOBMASTER Human Capital Solutions Full timeEstablish a Customer Service Department Experienced in Customer Service Founded in 1995 by a group of young entrepreneurs, JOBMASTER initially started as a pioneering recruitment firm serving the Egyptian market from entry to executive levels. Gaining rapid acclaim throughout the years, from our enhanced knowledge and accumulated practical experience in the...
-
Customer Service Delivery Manager
5 months ago
مصر, Egypt Orange Business Full time**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...
-
Customer Service Manager
5 months ago
مصر, Egypt Acino Full timeAcino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...
-
Customer Service
5 months ago
مصر, Egypt Amir Elbaz Full time**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...
-
Customer Service
5 months ago
مصر, Egypt Amir Elbaz Full time**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...
-
Customer Service Manager
5 months ago
مصر, Egypt Orange Business Full time**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...
-
Customer Service Team Manager
5 months ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
-
Customer Service
5 months ago
مصر, Egypt Mister Window Holding Corp Full time**Description** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, solving problems, and ensuring customer satisfaction.As a Customer Service Representative, you will play a huge role in maintaining positive...
-
Customer Service
5 months ago
مصر, Egypt Jobzella.com Full timeJob Description: - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Resolve product or service problems by clarifying the customer's complaint;...
-
Customer Service Director
5 months ago
مصر, Egypt Orange Full timeOverall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...
-
Customer Service Director
5 months ago
مصر, Egypt Orange Full timeOverall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...
-
Egypt Customer Service Assistant Manager
5 months ago
مصر, Egypt Unilever Full time**The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...
-
Customer Service Director
6 months ago
مصر, Egypt Orange Business Full time**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...
-
Customer Service Director
6 months ago
مصر, Egypt Orange Business Full time**About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...
-
Customer Services
5 months ago
مصر, Egypt Values Express Courier Company Full timeValues Express courier urgent hiring for position of customer service representative work form home Must 1 to 2 year have pervious experiences in customer service representative Should speaking perfect in English writing and speaking Supports customers by providing helpful information, answering questions, and responding to complaints kindly please...