Netwitness - Analyst, IT Service Operations
14 hours ago
**NetWitness - Analyst, IT Service Operations**
As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting. Our Sales Professionals, Sales Engineers and Professional Services Consultants design and deliver solutions for potential and existing customers to enable better visibility, insight and action to prevent and defend against attacks. NetWitness provides the unique ability to provide one single platform with a unified view across all attack surfaces including Network, Logs/SIEM, Endpoint and IoT combined with our AI-based User and Entity Behavioral Analysis (UEBA) and Security, Orchestration, Automation & Response (SOAR) capabilities.
**Principal Responsibilities**:
- Support end user computing hardware including Dell laptops and related components
- Document solutions, procedures, and other technical information and required
**Skills**:
- Experience with Office 365 support including Outlook, Teams, and OneDrive
- Experience supporting Windows 10 and 11 desktop operating systems
- Experience troubleshooting end user issues and managing support tickets
- Ability to work effectively in a team environment and independently
- Excellent customer service, communication and problem-solving skills
**Education & Experience**:
- Bachelors degree, 1+ year related experience
- Technical Certifications are a plus
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._
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