IT Technical Support Specialist

2 days ago


مصر, Egypt Flairs Tech Full time

**Key Responsibilities**:

- Escalating and de-escalating skills will help in certain situations.
- Locate the right support articles and troubleshooting info.
- Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.
- Documenting ticket actions and resolutions.
- Handling clients by calls and Tickets.

**Job Requirements**:

- Experience with IIS server.
- Experience with windows event viewer.
- Able to work well as part of a team.
- Ability to multitask effectively.
- Exceptional analytical, communication, and customer service skills.
- Great interpersonal skills.
- English B2 proficiency.
- Preferred Sales Force experience.
- Provide evening and weekend support on a rotating basis with the other technicians.
- Strong knowledge of Windows Server 2016 (and newer)
- Implementation, support, and maintenance.
- Security administration.
- Network Load balancing.
- Internet Information Services.
- Active Directory
- DNS, DHCP
- Hyper-V
- Managing Microsoft SQL server 2014 (and newer).
- Availability group management and failover.
- Database design, backup, and maintenance.
- Develop and maintain hardware and infrastructure documentation.
- Disaster recovery.
- Microsoft Exchange and O365.
- Network monitoring.
- IIS
- Experience working with NAS hardware.
- Azure cloud experience is a plus.
- 3+ years’ experience minimum, 5+ preferred.

Pay: E£18.91 - E£22.78 per hour

Expected hours: 40 per week



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