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Technical Support Specialist
1 month ago
Technical Support Specialist
Are you a problem solver? Do you like a fast paced support environment that allows you to work with customers, field representatives and technical engineers? If so, the Teradata Base Support team is a great fit for you.
What We Do
The Teradata Base Support team is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external.
**What You’ll Do**:
As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.
**Interesting Work You’ll Do**: (Key Responsibilities)
Provide frontline support to Teradata Customers in the Middle East Asia region
Research information and gather analysis.
Isolate problem area through problem recreation
Publish knowledge articles and lead team in one technical area of expertise
Identify and share known solutions from knowledge base.
Help end-users implement solutions.
Track, monitor and maintain incident progress.
Work set schedules including weekends and holidays.
**Skills and Experiences You’ll Need to Be Successful**: (Basic Qualifications)
Effective oral and written communications skills in English.
Proficiency in Arabic is desired
BA/BS in Computer Science or equivalent experience.
Minimum of 3 years of Technical Support related experience.
24x7 Support required.
**Ideally, you will also have the following**: (Preferred Qualifications)
Knowledge of Support Center procedures and troubleshooting protocols.
Strong knowledge of UNIX, Linux, Windows and other current operating systems.
Knowledge of Teradata support tools including the installation of remote tools.
Benefits You’ll Enjoy
- Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.
