Technical Support Specialist

4 days ago


مصر, Egypt MaxAB Full time

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Job Summary:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.

**Responsibilities**:

- Receives all system issues from different stakeholders
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders
- Follow up with service providers in case there was any issues with them
- Track service providers' performance
- Reports directly to product team

**Requirements**:

- Bachelor degree in information system, Computer Sciences, or related field
- 0-1 years of experience.
- Excel is a must.
- Experience in a similar role is a plus
- Basic knowledge of AWS Cloud Watch and SQL



  • مصر, Egypt Teradata Full time

    Technical Support Specialist Are you a problem solver? Do you like a fast paced support environment that allows you to work with customers, field representatives and technical engineers? If so, the Teradata Base Support team is a great fit for you. What We Do The Teradata Base Support team is a 24x7 high volume global support center. Along with incident...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 2 - Department Customer Operations - Career LevelSpecialist Position Location Cairo / Alexandria **Skills**: Sql server MySQL Requirements and responsibilities Technical support specialist - bench resource


  • مصر, Egypt citpeak Full time

    **citPEAK is hiring a “Technical Support Specialist “to an international company having many branches in most of the European countries, work location from Nasr City, Cairo** - Interface function between customer success / sales and development / product development - Analysis of errors - Documentation of product features - Reporting of bugs and...


  • مصر, Egypt Teleperformance Full time

    #New_Launching_Account Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems Requirement: - Fluency in English is a must. - Grads...


  • مصر, Egypt NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Description technical support...


  • مصر, Egypt Interact Technology Solutions Full time

    *Diagnose PCs, Notebooks and Workstation Hardware or Software faults for Interact Computer Stores customers. *Installing and configuring computer spare parts *Ability to detect the defective computer spare parts and replace it. *Support Interact Computer Stores customers either onsite, over the phone, remotely or as outsourcing staff. Job...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 1 year - Department Customer Operations - Career Level2 Position Location Cairo **Skills**: Sql server troubleshooting API JSON Requirements and responsibilities **Technical Support Specialist**: ***: **Job description**: - Work together to prioritize feedback based on urgency and add value to the product - Categorize...

  • Technical Specialist

    4 weeks ago


    مصر, Egypt UNFPA Full time

    **The Position**: The Technical Specialist, Data post is located in the Arab States Regional Office (ASRO). The annual work plan of the Technical Specialist, Data will be guided by the ASRO Deputy Regional Director (DRD) and the Chief of Population and Development (PDB) at HQ, who will oversee regional and global deliverables, respectively. Primary...

  • Billing Specialist

    6 days ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Billing Specialist

    2 weeks ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt inDrive Full time

    , Cairo - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Arabic language...


  • مصر, Egypt inDrive Full time

    , Egypt - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Arabic language...


  • مصر, Egypt inDrive Full time

    Egypt, Egypt - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...


  • مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...


  • مصر, Egypt inDrive Full time

    Egypt, Cairo - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...


  • مصر, Egypt Teleperformance Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities** - Act as Single Point of Contact to...