Application Support Specialist

2 weeks ago


مصر, Egypt Enozom Full time

**Job brief**:
First-level Application Support Specialist is required to join to support Enozom products users.

**Responsibilities**:

- Provide prompt and efficient technical support to clients.
- Offering guidance on product usage, troubleshooting issues, and resolving any concerns that may arise.
- Holding demo meetings with potential clients.
- Holding accounts setup meetings with new users.
- Reporting users' issues to the technical team.

**Requirements**:

- Flexibility to work from 9 pm to 3 am (remotely).
- Fluency in spoken and written English language is a MUST.
- 1+ years of experience in customer support.
- Knowledge of SAAS support is preferred.



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