Desktop Support Engineer
24 hours ago
Company Description
At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to champion specialists by helping people learn more, know more and do more.
As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We’re passionate about building for the future - and want your future to be with us. Because we know you’re hungry to expand your skills by embracing new experiences. And all the while you’ll be supported by a community of talented and like-minded colleagues, where openness is encouraged and a can-do attitude is the norm.
**Job Description**:
**Team overview**:
You will be a part of an award-winning team to provide a key role to the business and will work closely with customers to ensure a high level of customer centric needs are met.
**Role overview**:
Embrace Informa colleague end user experience and be the ambassadors of Group Operations Technology Services IT by providing excellent service delivery and possessing a ‘customer first’ attitude and mindset.
Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.
Reporting to the Head of Onsite Services for the UK & Europe within the End User Experience tower of Informa Group Operations Technology Services.
The activities of the deskside 1st line support function compliment those provided by the centralised Service Desk and are focussed on Incident and Request fulfilment where local on-site support is required.
**Key responsibilities**:
- Act as an escalation point for centralised Service Desk acting as technical experts focussed on improving colleague experience.
- Support the definition, development and testing of automation.
- Work with the centralised Service Desk on continuous improvement initiatives.
- Provide Audio Visual and conference room support - Daily Meeting Room Checks.
- Manage equipment inventory.
- Provide consistent, timely and efficient on-boarding services for new starters.
- Co-ordinate hardware break/fix activities.
- Support procurement activities with respect to ordering, equipment receipt and assignment.
- Ensure asset management process and procedures are adhered to for end user colleague devices.
**Qualifications**:
**Essential Skills & Experience**:
- To perform an ambassadorial role to the business.
- Pro-active approach
- A high level of customer service excellence.
- New Joiner Processes. To provide an Excellent Onboarding experience
- Excellent Time Management Skills
- Confident with addressing issues with various levels of colleagues, both internally & externally
- Ability to proactively seek out avenues of improvement for all services being provided.
- Communicate well with all levels of the business including colleagues, management and VIPs
- Strong communication and interpersonal skills
- Motivated and personable with a strong work ethic
- Be able to provide training to new users and support team members.
- Able to work under pressure.
- Floor Walking
**Technical knowledge Essential**
- Windows 7, Windows 10, Windows 11
- Active Directory
- Creating KB articles for both the immediate team and customer base.
- Mobile Device support (including Smart phones and iPhone/iPad support)
- O365 Microsoft Teams
- Laptop Upgrades - Confidently upgrade laptop ram. Laptop swap outs, like for like setup
- Managing Projects and providing a supportive role to the PM team where needed.
**Technical knowledge Preferred.**
- Service-Now or similar ITSM system
- Mac OS
- Dell, HP platform’s
- Azure Endpoint Management
- Some networking experience.
- Supporting Printers - MFD’s
- Microsoft System Centre Configuration Manager (SCCM)
- Virtual and physical desktop support
- Hardware and software inventory systems
- Tech bar Experience
Additional Information
Just as no two days are the same, at Informa Global Support we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion _you._
-
IT Desktop Support
27 minutes ago
مصر, Egypt Sharp Brains LTD Full timeField Service Partner resources are expected to be Bilingual and should have the ability to read, write and speak in the local language of the site being supported as well as English in order to communicate with the Internal Teams Providing Field Service Support at the specified location within the committed service levels ensuring customer...
-
Is Support Engineer
2 weeks ago
مصر, Egypt ITWORX Full timeCareer Level: **Entry Level** - Employment Type: **Full time** - Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...
-
IT Technical Support Engineer vois
2 days ago
مصر, Egypt Vodafone Full time**Role purpose**: - Maintain, operate and support all company desktops and laptops. - Design, build and deploy windows images and software packages. - Patching desktops and laptops to meet the security standards. - Implement the latest technologies and methodologies. - Maintain and support Queue system, Meeting rooms, printers and Video Conference units. -...
-
IT Support Engineer
6 days ago
مصر, Egypt Grand Technology Full time**Duties and responsibilities**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. - Refer...
-
Desktop Euc L1
5 days ago
مصر, Egypt Iron Systems Full time**Job Purpose** 1.The Deskside Support technician is a representative at customer locations and will work closely with the client team to provide the required services. 2.The Deskside Support Technician is a physical presence service to provide second line support at client customer locations. The Deskside Support Technician is responsible for performing...
-
IT Network
1 week ago
مصر, Egypt Pillars Consultancy Full timeDuties & Responsibilities: - Troubleshooting and fault isolation on PC’s, 60% - Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20% - Provides full user PCs support to customs employees in site.20% **III: Basic Qualification**: A: Education: (Bachelor degree in Computer Science or a related field B:...
-
IT Network
2 days ago
مصر, Egypt Pillars Consultancy Full timeDuties & Responsibilities: - Troubleshooting and fault isolation on PC’s, 60% - Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20% - Provides full user PCs support to customs employees in site.20% **III: Basic Qualification**: A: Education: (Bachelor degree in Computer Science or a related field B:...
-
IT Support Engineer
2 days ago
مصر, Egypt Pillars Consultancy Full timeTechnical support for PCs and accessories. Basic Duties & Responsibilities: A: (Title - Subject): - Troubleshooting and fault isolation on PC’s, 60% - Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20% - Provides full user PCs support to customs employees in site.20% Basic Qualification: (Bachelor...
-
Branch Technical Support
1 week ago
مصر, Egypt MigrationIT Full time**Job Information**: Industry - RetailField - InfrastuctureBudget - EGP 13,000.00Field / Area - Support ServicesJob Category - Technical SupportWork Experience - 2-5 yearsCity - One KattameyaState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- End-user device support. - Troubleshooting network connectivity problems (LAN, WAN, WiFi). - Hardware...
-
Technical Support Specialist
4 days ago
مصر, Egypt StatsBomb Full timeAbout company: Fancy being part of growing the best sports analytics software in the world! **GENERAL DESCRIPTION**: Maintain the computer's hardware and software systems. His skills are an asset to the company, as aid in resolving technical issues related to employees' accounts or company IT infrastructure. Also support computer software by troubleshooting...
-
Senior IT Technical Support
1 week ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Technical Support Engineering Ic4
6 days ago
مصر, Egypt Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Technical Support Engineering Ic4
24 hours ago
مصر, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Level 3 Service Desk Engineer
3 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 4 - Department Customer Operations - Career LevelSenior Position Location Cairo **Skills**: Sql server Jira Linux Windows Bugs Reporting Web Testing Desktop Testing API testing Research Skills Analytical Skills MySQL Communication Problem Solving Security English Networks troubleshooting Technical Support customer...
-
Linux Support Associate
3 weeks ago
مصر, Egypt Canonical - Jobs Full timeThis is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. **Role...
-
Engineering Manager, Ubuntu Desktop Gaming
1 week ago
مصر, Egypt Canonical - Jobs Full timeWe are creating a new team to focus on Linux gaming on Ubuntu. Our goal is to enable game ecosystems like Steam, and individual game publishers, to be confident they can deliver outstanding gameplay on Ubuntu - in fact the best gameplay possible on your hardware. As part of that we are hiring a manager to lead the team. We are in an exciting time for gaming...
-
Software Engineer
6 days ago
مصر, Egypt Government Consulting Solutions, LLC Full timeWe are seeking a Software Engineer in the Northern Virginia area to join our team. You will work with other motivated, talented individuals who inspire one another in a dynamic team environment. The position is an exciting opportunity to grow and be challenged in a role using cutting edge technologies to address exciting problems. **Responsibilities**: -...
-
Linux Support Engineer, Emea
3 weeks ago
مصر, Egypt Canonical - Jobs Full timeThis role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...
-
Senior IT Engineer
5 days ago
مصر, Egypt StatsBomb Full time**General description**: - Maintain the computer's hardware and software systems. His skills are an asset to the company, as aid in resolving technical issues related to employees' accounts or company IT infrastructure. Also support computer software by troubleshooting common problems, software, and hardware issues. **Goal**: - Analyzing, troubleshooting,...
-
Senior Infrastructure Engineer
4 days ago
مصر, Egypt Axiom Technologies Full timeWe are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - 2nd & 3rd level support for all...