Jr. IT Support Engineer

4 days ago


مصر, Egypt Dubizzle MENA Full time

dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

**KEY RESPONSIBILITIES**
- Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.
- Provide Support for all IT related matters
- Provide IT induction to new employees.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support
- Assign Appropriate access to users using dubizzle Egypt Tools and Services
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
- Contact users via phone and/or provide clear, written instructions and technical manuals for more complex problems that require nuanced instruction
- Provide prompt and accurate feedback to users
- Ensure all issues are properly logged
- Prioritise and manage several open issues at one time
- Follow up with users to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain an accurate IT inventory and asset repository using IT asset management System
- Maintain jovial relationships with users

**Requirements**:
**Qualifications**
- BS degree in Information Technology, Computer Science, Computer Engineering or relevant field
- Microsoft, Cisco, Linux or similar certification is a plus
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Excellent communication skills
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Natural helper, enjoys assisting people with computer issues
- Ability to explain technical matter in simple terms

**Knowledge**
- Good understanding of computer systems, mobile devices and other tech products

**Skills**
- Excellent communication skills
- Excellent problem-solving and communication skills

**Traits**
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Natural helper, enjoys assisting people with computer issues
- Ability to explain technical matter in simple terms

**Benefits**
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities

dubizzleegypt



  • مصر, Egypt Grade Refrigeration Full time

    GEA GRADE Refrigeration is an Industrial Refrigeration contractor operating in the MENA region. The Jr. Electrical Engineer will dedicate himself to the best of his ability to improve the profitability of the Company and its affiliates. The Jr. Electrical Engineer will be reporting to the Operations Manager. **Jr. Electrical Engineer **Your tasks** -...

  • Jr. Payments

    7 days ago


    مصر, Egypt TIKTAL OU Full time

    As a Jr. Payments & Administrative Specialist, you will play a critical role in managing payment processes, ensuring accurate and timely payments, and supporting overall operational efficiency. You will collaborate with various teams, utilize payment platforms and tools, and maintain comprehensive payment records. **Responsibilities**: - Process payments...


  • مصر, Egypt OLX MENA - EMPG company Full time

    OLX Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...


  • مصر, Egypt Dawarha Full time

    **About the Job** - Dawarha is hiring a Senior Mechanical design R&D Engineer to collaborate with product and design teams to build a new and innovative RVM. - Redesigning existing products to enhance functionality or reduce costs. - Initiating design projects and specification sheets after coordination with the product development team - Perform all...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Dsquares Full time

    **Dsquares** Solution Design Function **focuses on providing technical solutions to our clients, encompassing business and operations throughout the company as being a very important **intersection of Sales, Product and Engineering.** They are the** front line** of all **technical teams** in **Dsquares**. This enables them to have a full picture of the...

  • Is Support Engineer

    3 weeks ago


    مصر, Egypt ITWORX Full time

    Career Level: **Entry Level** - Employment Type: **Full time** - Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...

  • Jr. Test Engineer

    4 weeks ago


    مصر الجديدة, Egypt Misr Technology Services Full time

    **Duties and Responsibilities**: - Create detailed test cases, test scripts, and test scenarios based on system specifications, user requirements, and industry standards. - Execute test cases to verify the functionality, reliability, and performance of systems, - Develop and maintain automated test scripts to streamline testing processes and improve...

  • IT Support Engineer

    2 weeks ago


    مصر, Egypt Grand Technology Full time

    **Duties and responsibilities**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. - Refer...


  • مصر, Egypt IT VIKINGS Full time

    **Requirements**: - BSc. In Engineering or computer science or information security - 3+ years practical experience working with security solutions services - Strong presentation and communication skills - Security - related certificates are plus - Customer-oriented & negotiation skills - Fluent in English **Responsibilities**: - Developing solutions,...


  • مصر, Egypt Brimore Full time

    **Job Description**: **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...


  • مصر, Egypt Rabie Al-Takyeef Factory Full time

    **Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...


  • مصر, Egypt Groupe Atlantic Full time

    ATLANTIC Engineering Company for Energy Technology (ECET) in Cairo is a French based international company producing 1.2 million of water heaters and 500 000 towel-dryers every year. The combination of Groupe Atlantic's knowledge, experience and management approach in hot water products and Egyptian workforce made GROUPE ATLANTIC Egypt one of the Group's...


  • مصر, Egypt Mitsubishi Power Europe, Ltd Full time

    **Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...


  • مصر, Egypt Brimore Full time

    Job Description **The Role** The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments. **What you will do** - Design and maintain the tech operational and support process. - Help our stakeholders in using our products to reach the customer business...


  • مصر, Egypt Schindler Full time

    **Location: Cairo, New Cairo, Egypt** **Requisition ID: 65071** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Cairo.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...


  • مصر, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • مصر, Egypt OTO Full time

    Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the...

  • Support Engineer

    3 days ago


    مصر, Egypt b_labs Full time

    b_labs is the transformation and digitization arm of B.TECH, on a mission to change the industry as we know it. We spearhead tech innovation at B.TECH, an organization that has been a cornerstone of the Egyptian retail industry. We are the engine powering B.TECH in achieving its goal of becoming the leading omni-channel platform for consumer electronics and...