Senior Advanced Customer Support Engineer

24 hours ago


مصر, Egypt Oracle Full time

Senior Advanced Customer Support Engineer - Apps Developer (eBS)-23000076

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

**Responsibilities**
- Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
- Identify and resolve key issues related to code change requirements and bug fixes
- Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.

**Technical Qualifications**
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
- Java, ADF and PaaS skills are preferred
- Oracle relevant technical Certification are preferred
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
- Strong analytical and problem solving skills.
- Technical troubleshooting experience.

**Other Qualifications**:

- Strong English written/verbal communications
- Excellent verbal and written communication skills
- Excellent technical troubleshooting experience
- Self-motivated individual who works well in a team environment.
- Willing to travel to customer sites on a regular basis.
- Experience in working as part of Global/ Matrixed/ Remote teams.
- Self-driven, ability to work under mínimal supervision.
- Willing to work in shifts & weekends as required.He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

**Experience**:
6 years+ of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus.

Travel : Yes, 50+ % of the Time

Job Type : Regular Employee Hire

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support

**Travel**: Yes, 50 % of the Time

**Location**: Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle



  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (eBS & PaaS dual skills!)-23000075 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** - He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need...


  • مصر, Egypt Oracle Full time

    Senior Advanced Customer Support Engineer - Apps Developer (PaaS)-23000077 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...


  • مصر, Egypt Oracle Full time

    Advanced Customer Support Engineer - HCM-23000074 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • مصر, Egypt Paymentology Full time

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...


  • مصر, Egypt Oracle Full time

    Senior Principal Advanced Services Engineer - ACS-CSS-230003HB **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...


  • مصر, Egypt VMware Full time

    As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who...

  • Senior Support

    3 weeks ago


    مصر, Egypt Canonical - Jobs Full time

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...


  • مصر, Egypt Canonical - Jobs Full time

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...


  • مصر, Egypt Oracle Full time

    Senior Support Engineer - ACS - Core Database Expert-220005CI **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Preferred Qualifications** Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging...


  • مصر, Egypt Oracle Full time

    ACS Senior Support Engineer - AppsDBA -22000D3M **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for...


  • مصر, Egypt Oracle Full time

    ACS Senior Support Engineer - Hyperion Technical Consultant-220001J4 **Applicants are required to read, write, and speak the following languages**: English, Arabic **Preferred Qualifications** **The products suite expected to be covered are EPM Hyperion Essbase, Planning and HFM, FDMEE Applications. EPM Cloud products knowledge / experience is an...


  • مصر, Egypt Mitsubishi Power Europe, Ltd Full time

    **Summary**: Working closely with the engineering team leader, this person will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters and support during maintenance activities planning and execution phases. Customer Support Engineering team supports the operation and maintenance of...


  • مصر, Egypt Oracle Full time

    Oracle ACS Senior Support Engineer - Hyperion Technical Consultant-22000D3R **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** The products suite expected to be covered are EPM Hyperion Essbase, Planning and HFM, FDMEE Applications. EPM Cloud products knowledge / experience is an...


  • مصر, Egypt Oracle Full time

    Principal AppsDBA Support Engineer - Oracle Advanced Customer Services-220002R4 **Applicants are required to read, write, and speak the following languages**: English, Spanish, Arabic, French, German **Preferred Qualifications** Highly skilled Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle...


  • مصر, Egypt Oracle Full time

    Principal AppsDBA Support Engineer - Oracle Advanced Customer Services-22000D3O **Applicants are required to read, write, and speak the following languages***: English, Arabic, French **Preferred Qualifications** Highly skilled Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this...


  • مصر, Egypt Oracle Full time

    Principal AppsDBA Support Engineer - Oracle Advanced Customer Services-220002R1 **Applicants are required to read, write, and speak the following languages***: English, Spanish, Arabic, French, German **Preferred Qualifications** Highly skilled Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle...


  • مصر, Egypt Oracle Full time

    Principal AppsDBA Support Engineer - Oracle Advanced Customer Services-22000FUS **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Highly skilled Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this by...


  • مصر, Egypt Interact Technology Solutions Full time

    Job Description: - Implementing complicated Network Security and Cyber Security solutions from different vendors. - Planning, coordinating and distributing tasks, priorities and approaches to team members and stakeholders. - Technical support for escalations of customers to achieve their SLAs. - Troubleshoot Network and Cyber security systems issues -...


  • مصر, Egypt Arrow Electronics, Inc. Full time

    **Position**: Engineer II, Customer Support Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kind of tickets. Can provide...


  • مصر, Egypt Siemens Industrial LLC Full time

    **Customs Senior Specialist** The Customs Senior Specialist will take care of different customs compliance matters for the Siemens entities and supporting the implementation of Siemens’ internal tools. Also, he will be liaising closely with local finance, accounting, and tax teams as well as customs clearance brokers. This will include: - Support the...