Customer Support

3 weeks ago


مصر, Egypt iSchool Full time

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and teachers. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, providing product information, and ensuring customer satisfaction. This is a fantastic opportunity to contribute to the success of our mission to empower young minds through education and technology.

**Responsibilities**:

- Troubleshoot and resolve technical issues related to our e-learning platform.
- Assist customers with onboarding, registration, and payment processes.
- Provide product information and guide customers through course selection.
- Collaborate with other teams to continuously improve our customer support processes.
- Maintain accurate records of customer interactions and escalate complex issues when needed.

**Requirements**:

- Proven experience in customer support or a similar role.
- Exceptional written and verbal communication skills.
- Ability to troubleshoot technical issues and provide clear instructions to customers.
- Strong problem-solving and multitasking abilities.
- Attention to detail and ability to work in a fast-paced environment.
- Knowledge of e-learning platforms and basic technical skills.
- Passion for education and commitment to providing outstanding customer service.

**Benefits**

Compatible Salary.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities



  • مصر, Egypt Sirius Support Full time

    **Who We Are** Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Marcs DL Support Office Full time

    **David Lawrence** has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and fit and beloved by women who rely on consistency and timeless style. **Marcs** is synonymous for sophisticated cool. Known for our unique detailing and distinct features and will take you from work to weekend in distinct...

  • Customer Support

    3 weeks ago


    مصر, Egypt Bonyan Academy Full time

    (Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...

  • Customer Support

    3 weeks ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in _**English **_is a _**MUST**_ -...

  • Customer Support

    3 weeks ago


    مصر, Egypt Teleperformance Full time

    _**Join us in making a difference, one interaction at a time.**_ - Teleperformance is hiring Customer Support Agents to start immediately (_**Morning shifts / Rotational shifts**_) _ - **Role**:_ - Handling customers' booking and reservation inquiries and maintaining customer satisfaction._ - **Qualifications**:_ - Fluency in English is a MUST _ - Required...

  • Customer Support

    2 months ago


    مصر, Egypt Marketech Solution Group Full time

    Employees (Customer Support) needed for a company "Marketech Solution Group" in Alexandria (Camp Shezar) - good communication skills - familiar with computer (Word and Excel) - seeking to learn new skills, experience and dealing with a new project Working Hours : 8 hours Shifts are variable Pay: E£3,000.00 - E£5,000.00 per month

  • Customer Support

    2 days ago


    مصر, Egypt Marketech Solution Group Full time

    Employees (Customer Support) needed for a company "Marketech Solution Group" in Alexandria (Camp Shezar) - good communication skills - familiar with computer (Word and Excel) - seeking to learn new skills, experience and dealing with a new project Working Hours : 8 hours Shifts are variable Pay: E£3,000.00 - E£5,000.00 per month


  • مصر, Egypt CEQUENS Full time

    CEQUENS is a leading provider of cloud communication solutions, and we are currently seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the primary point of contact for our customers, assisting them with any inquiries, technical issues, or concerns they may have. **Responsibilities**: - Provide timely and...


  • مصر, Egypt CEQUENS Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. **Responsibilities**: - Act as Single Point of Contact...


  • مصر, Egypt CEQUENS Full time

    **Job Objective**: Support to Cequens customer’s authorized contacts providing Service Desk functionalities (Service Request Management, Incident Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo,...


  • مصر, Egypt CEQUENS Full time

    **Responsibilities**: - Validate requests/incidents to ensure high quality details submitted to next level of support - Acknowledge requests/incidents within agreed Response Time - Identify Requests/Incidents and submit to correct support group - Manage resolutions received from next level of support ensuring clear and high quality communications back to...


  • مصر, Egypt FlairsTech Full time

    Details Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...

  • Customer Support Agent

    3 months ago


    مصر, Egypt Accflex Full time

    Accountant knowledge is a must - proven customer Support; experience in customer support will be considered a plus - good English - organized and responsible - Excellent communication and problem-solving skills with a high level of dedication - good team player - familiar with ERP Systems is preferred our industry experience using help desk software and...


  • مصر, Egypt IdealRatings Full time

    The Customer Relationship Support is responsible for supporting and managing the relation between IdealRatings and their valued customers globally; ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings. - Handling scheduled deliveries while adhering to IdealRatings service level. - Coordinating with different...

  • Customer Support Agent

    2 months ago


    مصر, Egypt IRecycle Full time

    **Job description** - Accountant knowledge is a must - proven customer Support; experience in customer support will be considered a plus - good English - organized and responsible - Excellent communication and problem-solving skills with a high level of dedication - good team player - familiar with ERP Systems is preferred our industry experience using help...


  • مصر, Egypt Dubizzle MENA Full time

    OLX Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...


  • مصر, Egypt Axis Full time

    **About Axis** We believe financial services should be more accessible, that's why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses...


  • مصر, Egypt Axis Full time

    **About Axis** We believe financial services should be more accessible, that's why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses...

  • Customer Support Lead

    3 weeks ago


    مصر, Egypt Novasyte Full time

    Provides Customer Service and Application support across a range of products and platforms. Essential Functions - Provides a broad range of information technology support activities on multi-platform environments. - Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations. - Develops solutions to complex problems...