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Customer Support
2 weeks ago
(Remote Work - Located IN EGYPT OR LEBANON ONLY)
We are looking for a dedicated, resourceful, and friendly Customer Success Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
**Responsibilities**:
- Fully understand the current and future Parent system
- Act as liaison between customers and the technical team
- Increase interaction with current customers- Create, manage, and follow up on customer tickets until they are resolved
- Record all activities using our current CRM to enhance visibility
- Follow the current internal customer success process and improve on it
**Job Requirements**:
- Bachelor’s Degree
- 1-year experience in customer support.
- fluent in English.
- Excellent written and verbal communication skills
- Strong organizational skills
**Job benefits**:
- Be a key part of an exciting international growth journey
- Attractive USD salary
- Health insurance.
- Professional development
