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Application Support and Cloud Operations Engineer

1 month ago

مصر, Egypt Orange Business Full time

**About the role**:
**Application Support and Cloud Operations Engineer**

**Mission**:
**Key tasks and responsibilities**:
Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
**Technical responsibilities**:

- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Providing L2 support for the cloud infrastructure

**Functional responsibilities**:

- Collaborating within the team

**About you**:
**Functional Skills**:

- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management

**Technical Skills**:

- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

**Educational background**:

- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field

**Additional information**:
Mission:
**Department**:
Chief Technical Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular