L3 Systems Engineer
1 week ago
**About the role**:
**Job Purpose**:
Provide Level-3 (Expert) support of virtualization, storage and hyperconvergence solutions
Design, Implement and integrate open hybrid cloud technologies for ACUD project
Provide Knowledge Transfer to the Level-2 teams
Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
Validate the customer requirements & work on the customer design & Prepare the Low Level Design
Provide support to the Pre-Sales teams for validating the build process
Build & Integration support for TTM and complex customer projects
Perform the initial Deployment and Validation of hardware, firmware’s and hypervisors (baremetal)
Provide support on the Anomaly Requests raised by Solution Support teams(L2), teams (L1) and IT- Customer Service Managers (IT-CSMs)
Develop and implement automation and integration for the cloud and system infrastructure solutions of our customers
Understanding of Problem Management Process & Procedures
Provide Root Cause Analysis (RCA) for all major problems, provide corrective actions
Regular follow-up with the L2 teams, L1 teams and IT-CSMs on the improvement plans for the workaround / resolution provided
Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solution sets.
Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
Effective customer satisfaction by delivery of Cloud projects with right quality and on time.
Quality of support within the Time schedule
Knowledge Transfer/Sharing, L2 Handover
Effectiveness of Solutions/Support
Validation of new Products and Major Releases related to Cloud Systems with subsequent documentations
Contribution towards Problem Management Process
Root Cause Analysis Reports on Critical and Major incidents
Communication with all the Stakeholders
Ensure that the Level-2 teams are adopting the new technologies that are added in the Product catalog
Ensure the consistent Level-3 support to Level-2 systems teams and customers
Ensure the development and maintenance of Service and Product catalog
Ensure systems are available, reliable, and work at optimum performance
Management of Mean Time To Restore Service targets
Provision of technical consultancy to development plans and projects
Provision of effective and efficient running of the systems and ensure its optimum performance
Regularly upload Technical Instructions in Orange Tools.
**Key Tasks and Responsibilities**:
Solve systems service incidents.
Perform systems service changes.
Implement systems new releases.
Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations.Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes.Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved.Contribute in service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR).
Provide leadership and coaching to L1/service desk/PSM when needed.Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service.Perform other tasks in line with systems services operation as suggested by management.
**About you**:
**Educational background**:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended.
**Professional Experience**:
At least 5 years of professional experience.
At least 3 years of server management technical experience.
**Department**:
Orange Cloud for Business
**Contract**:
Regular
-
System Engineer
3 weeks ago
مصر, Egypt A10 Networks Full timeSystem Engineer **Good knowledge of at least one of the following areas**: - Enterprise Applications, Application load balancing or Network/Application Security - Knowledge of networking stack L2 (vlan, bridge, EtherChannel), L3 Routing Protocols, IPv4 and IPv6, L3 Forwarding and NAT - Knowledge of Layer-4-7 well-known protocols and technologies, such as...
-
L3 Systems Engineer
6 days ago
مصر, Egypt Orange Business Services Full time**About the role**: Job Purpose: Ops Engineer Admin Zone services, Perform systems services (Windows & Unix normal and virtualized servers) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades & patches and maintaining the service configuration within the configuration management system as well...
-
System Engineer
3 weeks ago
مصر, Egypt Giza Systems EG Full timeAnalyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/ Hardware design documents for review by the Technical Team Leader. - Undertakes the implementation and coding of...
-
System Engineer
3 weeks ago
مصر, Egypt Giza Systems EG Full timeAnalyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/ Hardware design documents for review by the Technical Team Leader. - Undertakes the implementation and coding of...
-
Junior System Engineer
4 weeks ago
مصر, Egypt Giza Systems EG Full timeResponsible for undertaking all technical responsibilities for the delivery of services and engineering projects, as per assignment - **Under supervision\on-job training of System and Senior engineers**: - Prepares software and hardware design documents for review by project team leader/Senior engineer. - Generates project documentation. - Undertakes the...
-
Senior Systems Engineer
2 weeks ago
مصر, Egypt Giza Systems EG Full timeWork to interpret project requirements to design, integrate, source, and implement software and hardware designs to meet projects deliverables on schedule. - Work cross-functionally to ensure functional requirements and hardware designs meet the needs of the project deliverables. - Undertake the testing of software and hardware including all internal,...
-
Av Senior System Engineer
1 week ago
مصر, Egypt Giza Systems EG Full timeTo undertake all technical responsibilities for the delivery of services and engineering projects, as per assignment. - Analyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/...
-
IT Senior Systems Engineer
2 weeks ago
مصر, Egypt Si-Ware Systems Full time**KEY ACCOUNTABILITIES**: - Maintain, and troubleshoot IT Systems (MS Active Directory, DHCP, DNS, Fortigate Firewalls, VLANs, WiFi, and virtual hypervisor systems “VMWare ESXi”). - Monitor and manage backup systems. - Migrate from LDAP to MS Active Directory - Monitor health of network, firewall, Antivirus, NAS storages, virtual servers, and Linux...
-
System Development Engineer
6 days ago
مصر, Egypt Si-Ware Systems Full timeResponsibilities include the following: - Contribute to system development, design, modeling and simulation of NeoSpectra spectral sensors. - Provide system blocks specifications that achieve product target performance. - Contribute to system characterization and develop system validation test flow. - Develop product calibration flow with necessary...
-
R&d Embedded Systems Engineering Manager
3 weeks ago
مصر, Egypt Spectro Systems Full timePosition Summary: Spectro Systems, a trailblazer in the IoT sector, is on the lookout for an R&D Embedded Systems Engineering Manager. This role is crucial for leading our dedicated team in the development of embedded systems that are the backbone of our innovative IoT solutions. **Key Responsibilities**: Lead the R&D embedded systems engineering team,...
-
System Testing Engineer
3 weeks ago
مصر, Egypt Si-Ware Systems Full time**Responsibilities**: - Contribute to system-level testing of NeoSpectra spectral sensors, analysers and scanners. - Work on validation of spectrometer products specifications. - Contribute to the development of system validation test flow. - Bring new testing and metrology methods and processes. - Work on product yield analysis and issue reporting. - Build...
-
Infrastructure System Engineer vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Systems Analyst
24 hours ago
مصر, Egypt Axxis Systems Full timeRequirements: Software Developer or Industrial Engineer with knowledge in Development Avanced English Minimum 1 year experience in process modeling Minimum 3 years of experience in JavaScript Ecma6 Knowledge in BPMN 2.0 modeling Knowledge in YAML Desirable knowledge in insurance **Responsibilities**: Configure the system to meet the requirements...
-
System Engineer
24 hours ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 2-10 Department Customer Operations Career LevelSenior Position Location Cairo / Alexandria **Skills**: Embedded Software Requirements and responsibilities **System Engineer**: - English: Fluent - Communication: Excellent Technical Skills Required: Ability to communicate with internal teams | Customer. Formal Systems...
-
System Engineer
3 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 10 Years Department R&D Career Level Position Location Cairo / Alexandria **Skills**: - Jira Software Architecture Angular Mobile Testing Integration testing Research Skills Analytical Skills AngularJS Problem Solving English Excellent English Automation Testing Internet research and analysis Critical Thinking Soft...
-
Loss Prevention Engineer
7 days ago
مصر, Egypt Giza Systems EG Full timePrepare/Review engineering deliverables such as fire alarm design, drawings, calculations, BOQs, RFQ’s, and shop-drawings. - Undertake and supervise installations covering site attendance for all required project implementation including supervision on installation, commissioning, and startup, and handover to the client beside following up projects in...
-
Infrastructure System Engineer vois
1 week ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Senior Infrastructure System Engineer vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Systems Engineer
2 weeks ago
مصر, Egypt Expleo Full timeOverview: Founded in 1987, Stirling Dynamics has grown from a handful of expert engineers to a team of 100+ staff. The success of the company is made possible through a customer-focussed, can-do culture. Everything we do is underpinned by our company mission statement: - To deliver innovative technical services and technology solutions into our core...
-
System Engineer
3 weeks ago
مصر, Egypt Quadraticx Full time**Quadraticx is looking for Full-Time, On-site System Engineer.** **Location**:Cairo, Heliopolis. **Responsibilities** - Research and assess project requirements and specifications. - Preparing functional specifications. - Define the system architecture and the interface, coordinating with different teams (HW/SW/Mechanical/Electrical). - Design engineering...