Senior Infrastructure System Engineer vois
6 months ago
**Role purpose**:
Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Works independently and has ability to handle most unique situations. Involved in performance analysis, capacity analysis and configuration management for servers. End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for new comers. Responsible of maintaining and achieving the agreed SLA.
Technical Operation: Manage the platform backend servers. Ensure to meet the systems availability for all the backend systems excluding planned outage. Follow-up on the daily health checks and fix problems once they appear on a server. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
**Technical Operation**: Manage the platform backend servers. Ensure to meet the systems availability for all the backend systems excluding planned outage. Follow-up on the daily health checks and fix problems once they appear on a server. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
**Customer Management**: Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.
Crisis Management & Escalations: Managing any crisis related to the system. Escalate to vendor and management when needed. Follow the crisis management process.
**Communication**: Notify & escalate status to the Technical Lead, Authentication team. Communicate with cross functional groups and committees as required to handle cross projects or issues.
**Key accountabilities and decision ownership**
Putting Customers First
- Makes sure the team focus on delivering customer needs.
- Exceed customer expectations
Performing through our people
- Respects other team members
- Offers help when the team is overworked
- Takes responsibility of mistakes, never points the finger at others.
- Has the highest standard of integrity.
Delivering results
- Makes the best use of available resources
- Meets deadlines, makes things happen
- Manages own time effectively
Managing a changing environment
- Shares own ideas, accepts suggestions from colleagues
- Acts quickly when change is needed
- Identifies practical solutions to problems without reinventing the wheel
Making a personal difference
- Builds network with other team leaders
- Open and understanding
- Always curious and looking for better ways to do things
- Makes the most of what we’ve got
Communicating for impact
- Encourages people to be open and share their views
- Convinces other people of a point of view
- Keeps all relevant people appropriately informed
- Builds on people’s ideas
**Must have technical / professional qualifications**:
**Education**:
BSC in Engineering or Computer Science
Work Experience:
Minimum 5 years IT working experience
PC Knowledge:
Professional Level
- Technical skills:
- Strong experience in Microsoft O365 products is mandatory. Certificate (MCSA) is mandatory.
- MCSE Certificate is a plus
- ITIL Foundation certificate is mandatory.
- ITIL Service Capability OSA certificate is a plus.
- ITIL Service Capability RCV certificate is a plus.
- Experience in troubleshooting and strong PowerShell scripting is mandatory.
- Reporting and analysis skills are preferred.
- Project management knowledge is a plus.
- Experience in Microsoft SQL is mandatory. Certificate is a plus.
- Experience in Windows Server 2016 or 2019 is mandatory. Certificate is a plus.
Personal skills:
Interpersonal organization.
Dedication, sense of ownership
Ability to work in teams
Excellent oral and written communication skills.
Must be team oriented
Must have technical support experience via the phone and via direct customer facing
Must have systems support experience, preferably in a large production environment
Experience in working with professionals from other cultures
Excellent spoken and written English
**#_VOIS #MoveWithUs**:
-
Infrastructure System Engineer vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Senior Manager, Cloud Infrastructure Engineering
6 months ago
مصر, Egypt Procore Full timeWe’re looking for a **Senior Manager, Cloud Infrastructure Engineering,** to join Procore Fintech. Our mission at Procore Fintech is to improve access to working capital and Levelset risk in construction. Our group builds financial products powered by risk data to improve contractors' access to capital and insurance products. We are using big data...
-
Senior System Support Infrastructure
6 months ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Infrastructure Senior Engineer vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Senior, System Administration Engineer
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Senior, System Administration Engineer. **Purpose of the job** Perform Linux / UNIX systems management, virtualization, backup and storage in conjunction with the Network, Security, Middleware, Database, Intranet/Internet Application development teams. **Duties and responsibilities** - Installing and configuring software, hardware and...
-
Senior Personal Assistant vois
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: In the role you will support the Vodafone Head of NSE-VOIS. The role requires relationship building across both the NSE _VOIS team and with other PAs across _VOIS and Group functions. You will be responsible for the efficient running of the Head time, manage requests for time or deliverables and organizing events, meetings and managing the...
-
Infrastructure System Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Senior Testing Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Senior Testing Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Senior Testing Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Senior Testing Engineer vois
6 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Senior Dry Utilities Engineer
5 months ago
مصر, Egypt AtkinsRéalis Full time**Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...
-
Senior Dry Utilities Engineer
6 months ago
مصر, Egypt Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project...
-
Infrastructure Data Integrity Lead vois
6 months ago
مصر, Egypt Vodafone Full time**Role purpose**: The Data Integrity Specialist is responsible for data integrity of Office IT Infrastructure services, detailed reviews of processes as well as audits. The role acts as a single point of contact for Data Integrity optimisation in VOIS and reports virtually to the Data Integrity Manager. The Data Integrity Specialist coordinates and delivers...
-
Senior Group Engineer
5 months ago
مصر, Egypt AtkinsRéalis Full time**Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...
-
IT Infrastructure Support Engineer
7 months ago
مصر, Egypt PetroApp Full timePetroApp, a leading company in the automotive industry, is seeking a skilled and dedicated IT Infrastructure Support Engineer to join our team. As an IT Infrastructure Support Engineer at PetroApp, you will be responsible for maintaining and supporting the company's IT infrastructure, ensuring smooth operations and resolving technical issues. In this role,...
-
Senior Group Engineer
6 months ago
مصر, Egypt Atkins Full time**Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project...
-
Senior Testing Engineer vois 1
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Senior Testing Engineer vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...
-
Infrastructure Operations Architect vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...