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Service Delivery Engineer
1 month ago
Manage and execute end-to-end storage and file migration projects for enterprise clients
- Serve as the technical lead, collaborating with cross-functional teams to plan, design, and implement complex storage and file migration solutions
- Analyze client requirements, assess existing infrastructure, and propose optimal migration strategies and architectures
- Configure, test, and validate migration processes to ensure seamless transition with mínimal disruption to business operations
- Provide technical guidance and hands-on support throughout the migration lifecycle, including documentation, training, and knowledge transfer
- Monitor and optimize performance of the migrated environments, troubleshoot issues, and implement corrective actions
- Collaborate with support teams to ensure smooth post-migration operations and resolve escalated support cases
- Stay up-to-date with the latest storage and file migration technologies, best practices, and industry trends
- Design, implement, and maintain L2/L3 networking infrastructure using Cisco MX7000 series routers
- Troubleshoot and resolve complex networking issues related to routing, switching, and VPNs
- Collaborate with network teams to ensure seamless integration of storage and file migration solutions with the existing network infrastructure
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 4+ years of experience as a Service Delivery Engineer or in a similar technical role
- Proficiency in storage and file migration technologies, including SAN/NAS, cloud storage, and data replication
- Hands-on experience in executing complex storage and file migration projects for enterprise clients
- Fluency in French, both written and verbal, is a must
- Expertise in Cisco MX7000 series routers, including configuration, troubleshooting, and maintenance of L2/L3 networking infrastructure
- Strong problem-solving, analytical, and communication skills
- Ability to work independently and as part of a cross-functional team
- Familiarity with project management methodologies and tools
- Certifications in storage technologies (e.g., NetApp, EMC, AWS) and Cisco networking are preferred