Cyber Fusion

**About Careem**

Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region's ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020.

Our engineering team is growing rapidly, and we are looking for talented engineers to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires.

**Why join our journey**

When you start your journey at Careem, you'll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you're creating codes for our Super App or finding new ways to bring our platform to the people in your city.

Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work on cutting edge technology and with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you'll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region's Super App, all while shooting for the moon to create impact across the region.

**About the role**

The Service Delivery Engineer will be responsible for program success, the day-to-day management of security service, including SLA performance management, metrics development, management of process and procedures, recommending security improvements, and developing, implementing, and ensuring compliance with all security policies and procedures. The role will offer an exciting opportunity to work with our diverse team of leading professionals to design and implement solutions and help the organization to achieve business growth and manage risk.

**Key Responsibilities**
- Lead process walkthrough discussions to recommend improvements on end-to-end business processes and functional requirements based on latest Cyber Fusion Center / SOC trends
- Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements
- Run the Incident Management process in Security Operations. Ensure the delivered services are fit for purpose, carrying out relevant reviews/propose modifications as necessary
- Drive development and managing the implementation of Cyber Fusion capabilities targeting key risk and business needs enhanced by leading practices across people, processes and technology including current state assessments
- Providing perspective on the effective approaches to Cyber Fusion Center development and operations, and collaboration with stakeholders on implementation of roadmaps and execution plans
- 'On Call' availability for rare 'fire drill' scenarios, for example on high-critical incident response scenarios, or emergent imminent widespread threats requiring urgent action
- Ensure that all security events and incidents (internal / external) are logged into Jira and regularly updated and closed within the set SLA's
- Work independently and collaborate effectively with management team to set and implement policies, procedures and systems to improve operational effectiveness and to follow through with implementations
- Organizing and Leading Service Delivery sessions including incident review, problem resolution, capacity and planning. Support the Head of SOC & SOC Manager in day to day activities
- Engage regularly with audit, compliance, and regulatory bodies globally and brief management team, senior leaders, and information security professional on cyber threat trends, emerging challenges and relevant insights to the business
- Participate in defining and implementing the evolution of Security Operations: products lifecycle, transition from short term setup to longer term setup with the current partners, integration with SIEM, technology roadmap

**Qualification Required**
- Minimum 2+ years of operational experience preferred in security information security or related functions, crisis management, service delivery and technical operations and GRC functions.
- Bachelor's degree in Computer Science, Management Information Systems, Information Systems, or