Service Delivery Manager
3 days ago
Details
Required Experience 3 year
- Department Software Development and Testing
- Career Level4
Position Location Cairo / Alexandria
**Skills**:
SDM
PM
Requirements and responsibilities
**Job description**:
**Responsibilities**:
- ︎ Maintaining positive relationships with customers.
- ︎ Identifying customer needs and overseeing service delivery within the business context.
- ︎ Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- ︎ Managing finances and budgets.
- ︎ Determining ways to reduce costs without sacrificing customer satisfaction.
- ︎ Assessing customer feedback and using your creativity to establish, improve, and refine services.
- ︎ Remaining organized and meeting deadlines.
- ︎ Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Service Delivery Manager Requirements:
- ︎10+ Years of experience in a software-driven environment.
- ︎ Extensive knowledge of software development technologies and stacks.
- ︎ A bachelor's degree in a business-related / computer science engineering field.
- ︎ Experience in customer service, leadership, and logistics may be advantageous.
- ︎ Good computer skills and the ability to use business support software.
- ︎ Strong customer service, project management, and quality control skills.
- ︎ Good resource planning skills.
- ︎ Excellent leadership and customer service skills.
- ︎ Strong teamwork skills and attention to detail.
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