Lead Service Delivery Manager

We are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...

**Role purpose** SDM is responsible for ITSM BAU Operations (ensuring the service is delivered as per agreed SLAs and KPIs) and for the financial governance of the provided service. Within the context of the above, the performed tasks include: - Take a lead in ITSM organization and ensure that responsibilities of ITSM organization are performed as...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models & procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...

A well-established multinational company is looking for a Service Delivery Manager with 14 to 18 years of experience within the FMCG industry responsible for the E2E Supply chain operations icluding but not limited to organising and managing supply planning department, Providing full support with data and solutions for E2E Digitalization project. you will...

**About the role**: A new transversal role within Egypt OTB; Acting as a **“Subject Matter Expert”. **Supporting Europe and other A-END regions managed by Egypt OTB - “, supporting the team in virtually coordinating/leading the delivery activities for European customers with OTB cross functional teams from A-END view. He/she guarantees a strong...

**Vacancy**: **Job title** - IT Service Delivery Analyst**Department** - Administration**Close date** - 26th Feb 2024**Location** - Cairo*** **Job description**: **Job description** - The Service Delivery Analyst role is to deliver a high level of support to all JMH Group end-users across multiple sites, providing a high level of expertise and best...

Responsible for: Overseeing end-to-end project management and service delivery related to Oracle Fusion Application implementations. You will lead a team of consultants, manage project timelines, budgets, and resources, and ensure the successful delivery of high-quality solutions to our clients. Key KPIs include: - Stakeholder Communication Management -...

Peachtree Networks is looking for a Project Manager to join our team. The Project Manager is a key member of the Service Delivery Project Management Team. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the...

Role Purpose: HR Delivery Service (Operations) Manager, is responsible for managing HR Delivery Services Processes and System Actions for HSBC Bank Egypt, including and not limited to, case management, pension policy/process, resignations and end of contract according to the Egyptian Labour Law and HSBC policies & procedures, insuring that the processes are...

Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

**As a Tower Lead, you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for ESM services.** **Key Responsibilities**: - **End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area.**: -...

Ensuring the correct and proper delivery of customer support services to our customers. - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...

**Position**: Software Engineering Delivery Manager **Responsibilities**: - Manage and oversee a team of highly motivated, skillful software developers. - Manage the agile delivery of complex software products. - Develop and implement plans and timelines. - Track project progress and identify and mitigate risks. - Lead and motivate cross-functional...

We're hiring for "The First Manufacturing Shared Services Center" in Egypt that pertains to one of the big International companies! We're looking for an **Head of O2C** to handle the following: **Key Responsibilities**: - Accomplish Invoice to Cash service delivery objectives by planning and managing teams’ activities as required. - Supervise and guide...

**Job Description**: - Designing enterprise and consumer products & services on USSD and SMSC channels. - Working as a Chapter Lead in an Agile environment to insure proper delivery. - Managing and planning technical projects like upgrades, swaps, and integrations. - Designing and developing new tools to support our day-to-day work and to adapt to the...

Overview: **Main Purpose of the Role**: established background in building employee facing and consumer facing products and services, experience delivering web solutions at scale, the ability to build and manage a team of skilled engineers, a strong technical ability, an unwavering focus on driving outcomes for the excellent project management skills,...

Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team - known as the CSquad - representing more than 72 nationalities across the world. In 2022, we raised $600M...

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...

**Overview** established background in building employee facing and consumer facing products and services, experience delivering web solutions at scale, the ability to build and manage a team of skilled engineers, a strong technical ability, an unwavering focus on driving outcomes for the excellent project management skills, communication skills, and a...