I&d Service Delivery Manager
4 days ago
**Envision Employment Solutions** is currently looking for an** I&D Service Delivery Manager** for one of our partners, a global leader in the chemical industry field.
**Job Summary**:
The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory compliance, and operational efficiency. Their primary objective is to deliver efficient and effective IT operations support, promptly handling incidents and service requests to maintain business continuity and meet service level agreements while complying with access management and security requirements provided by IAM.
**Responsibilities**:
- ** Network Performance Management**:
- Monitoring and managing network performance to ensure optimal operation and minimize downtime.
- Implementing measures to optimize network efficiency and scalability as per business requirements.
- **
Identity Access Management (IAM) Support**:
- Overseeing IAM processes and systems to manage user identities, access permissions, and authentication mechanisms.
- Ensuring compliance with access management policies, regulatory requirements, and security standards.
- **
Data Security and Regulatory Compliance**:
- Implementing and maintaining data security measures to protect sensitive information and ensure compliance with regulatory standards, such as GDPR, HIPAA, or PCI DSS.
- Conducting regular security audits and risk assessments to identify and mitigate security vulnerabilities.
- **
Operational Efficiency**:
- Streamlining IT operations processes and procedures to enhance efficiency and effectiveness.
- Implementing automation and optimization strategies to improve operational performance and reduce manual effort.
- **
Incident Management**:
- Promptly responding to and resolving IT incidents to minimize service disruptions and ensure business continuity.
- Implementing incident management best practices, including incident prioritization, escalation, and resolution tracking.
- **
Service Request Management**:
- Managing service requests from end-users, including provisioning access rights, setting up new accounts, and providing technical support.
- Ensuring timely and effective resolution of service requests in alignment with service level agreements (SLAs).
- **
Service Level Agreement (SLA) Management**:
- Monitoring and managing SLAs for IT operations support, ensuring that service delivery meets agreed-upon performance targets and quality standards.
- Reporting on SLA performance metrics and taking corrective actions as needed to address deviations.
- **
Collaboration and Communication**:
- Collaborating with cross-functional teams, including IT teams, business units, and external vendors, to address operational requirements and service delivery issues.
- Communicating with stakeholders to provide updates on IT operations performance, incident resolution, and service request fulfillment.
- **
Continuous Improvement**:
- Identifying opportunities for process improvement and optimization within IT operations.
- Leading initiatives to enhance operational efficiency, automate repetitive tasks, and implement best practices.
- **
Team Leadership and Development**:
- Leading and mentoring a team of IT operations professionals, including network engineers, IAM specialists, and support staff.
- Providing coaching, training, and professional development opportunities to enhance team capabilities and performance.
**Requirements**:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 12+ years of experience in IT operations management, with a focus on IAM and network performance.
- Experience in ITSM platforms
- Certification such as CISSP or CCNA is preferred.
- Certification in ITIL Foundation is a must
- Advanced knowledge of IAM systems and protocols.
- Demonstrates advanced proficiency in IAM and network performance management.
- Proficiency in network performance monitoring and troubleshooting.
- Strong understanding of ITSM and ITIL principles and incident management processes.
- Excellent oral and written communication and leadership skills.
- Analytical mindset_ with the ability to identify and address complex technical issues._
-
I&d Service Delivery Manager
2 days ago
مصر, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...
-
Infrastructure Service Delivery Senior Analyst
2 weeks ago
مصر, Egypt PepsiCo Full time**Overview** - Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector)...
-
مصر, Egypt PepsiCo Full timeOverview: - Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users. - Coordinates and priortizes the support work, ensuring alignment between all IT service areas (Global and Sector)...
-
Delivery Manager/ Call Centre Operator
3 weeks ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a delivery manager. The delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He will be in charge of a variety of tasks, such as leading the team,training and recruting new staff, monitoring progress, and managing budgets. Job responsibilities: - Maintaining high performance levels...
-
Service Delivery Manager
2 weeks ago
مصر, Egypt Giza Systems EG Full timeManage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services. **Key KPIs include**: CSI O&M Margins - Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively...
-
R&d Technology Manager
7 days ago
مصر, Egypt ABB Full time**R&D Technology Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Manager Service Delivery
6 days ago
مصر, Egypt Speedcast Full timeManager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...
-
Service Delivery Manager
1 week ago
مصر, Egypt IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Service Delivery Manager
1 week ago
مصر, Egypt Oracle Full timeService Delivery Manager-230003QW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Service Delivery Manager** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables &...
-
Service Delivery Manager
5 days ago
مصر, Egypt Future Group Full timeJoin one of the leading **Translation & Localization** Companies in the world! **Future Group** Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! We are hiring Service Delivery Manager...
-
Senior Delivery Management Office
3 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Responsible for supporting the business in achieving the objectives of the portfolio and delivery management function. This will involve working closely with head of Digital Network Engineering and Design & Innovation manager to help define, implement and continually improve delivery processes, standards, reporting and governance across the...
-
Service Delivery Professional
4 days ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Service Delivery Professional - (Operations Call center)(New Account **Job Description**: **Service Delivery Professional Responsibilities**: - Provide expert guidance and strategic counsel to senior management, advising on best practices and emerging trends. - Lead cross-functional...
-
Service Delivery Manager
2 days ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 3 year - Department Software Development and Testing - Career Level4 Position Location Cairo / Alexandria **Skills**: SDM PM Requirements and responsibilities **Job description**: **Responsibilities**: - ︎ Maintaining positive relationships with customers. - ︎ Identifying customer needs and overseeing service delivery...
-
Nali R&d Manager Beauty
3 weeks ago
مصر, Egypt Unilever Full timeJob Main Purpose We are looking for someone to join the team, to fill the position of B&W formulation and program lead in NALI, focusing on formulation development, technical project management, and delivering non-innovation projects (5S) OTIF to drive profitable growth to brands in the BU. This position will interface with local business functions such as...
-
Guest Services Associate I
2 weeks ago
مصر, Egypt Marriott International, Inc Full time**Numer oferty** 22129603 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest...
-
LMS Service Delivery Manager
1 week ago
مصر, Egypt Ericsson Full time**About this opportunity!** We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins...
-
Lead Service Delivery Manager
13 hours ago
مصر, Egypt Orange Business Services Full time**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...
-
Cyber Fusion
1 week ago
مصر, Egypt Careem Full time**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established...
-
Cyber Fusion
1 week ago
مصر, Egypt Careem Full time**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem's mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in...
-
Transformation Delivery Analyst vois
1 week ago
مصر, Egypt Vodafone Full time**Role purpose**: Here at Vodafone we are revolutionising the way we deliver Data and Analytics (D&A) to the business through creation of a common data model, products and platform in the Google Cloud. This role plays a pivotal part in driving delivery of this global strategic Programme, leading a team of Data and Analytics specialists throughout the...