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Lead Service Delivery Manager

3 weeks ago

مصر, Egypt Orange Business Full time

**About the role**:
The SDM is a key customer facing role:

- She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS
- Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
- SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
- The SDM directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management
- Responsible for the Build to Run handover and internal operational acceptance of new projects
- Responsible for scope management of the solution
- Responsible for Customer Service Improvement Plans and Crisis management
- Accountable for the customer satisfaction
- Accountable for the Quality of Service and SLAs
- Accountable for the cost management of the solution delivery
- Contribute to revenue growth through up-selling opportunities and organic growth management
- Support the sales and pre-sales functions with new projects
- The SDM is a member of key customer and internal governance meetings related to the solution
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
- When applicable functionally reports to a Program Director for large multi-domain solutions

**About you**:

- Ability to lead transversal teams across large and complex organizations
- Strong knowledge of IT technology and operations
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
- Experience with IT delivery organizations and processes is an advantage
- Knowledge of project finance, P&L and contract/scope management is a plus
- Results oriented
- Leadership, organizational and customer facing skills
- Fluent in English - French is a plus

**Additional information**:
**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular