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Service Delivery Lead, Collaboration vois

2 weeks ago

مصر, Egypt Vodafone Full time

**Key accountabilities and decision ownership**:

- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Maintain growth demands

**Core competencies, knowledge and experience**:

- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.

**Must have technical / professional qualifications**:

- A Bachelor's degree in a computer science, software engineering, or another related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.

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