Principal Service Delivery Manager
6 months ago
Principal Service Delivery Manager - Oracle Managed Cloud Services for Middle East and Africa-230003QV
**Applicants are required to read, write, and speak the following languages***: English, Arabic
**Preferred Qualifications**
**Principal Service Delivery Manager - Oracle Managed Cloud Services for the Middle East and Africa**
To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) in the Middle East and Africa throughout the engagement against the contractual deliverables & commercials. To work at a senior level within the customer, become the trusted advisor for the customer, in order to help the customer to maximize their investment in Oracle and represent them across the wider Oracle organization. To drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
**Responsibilities**
- Deliver high levels of customer satisfaction
- Establishing the account(s) as a referenceable customer
- Manage the customer in accordance with the contract
- Manage the delivery engagement as defined by MCS processes & tools, including creating and maintaining accurate service documentation
- Co-ordinate the resources required to deliver the service to the allocated customer(s)
- Assuring and improving high quality of MCS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
- Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
- Assisting in the renewal of MCS contracts and contributing to pre-sales activities
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Represent the customer within Oracle and act as their advocate
- Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
- Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
- Advising the account on the most effective and efficient way to use Oracle services and products
- Establishing and communicating the Oracle service spectrum within the account(s) and identifying potential sales opportunities
- Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects MCS requirements
- Communicate the plan and gain customer and third party buy-in and agreement
- Drive the implementation of the Project Plan
- Monitor and report the progress against the Project Plan
**Accountabilities**
- Customer satisfaction and reference ability for the MCS service/contract
- Commercial aspects of the MCS contract, particularly margin
- Monitor support service effort and report against agreed budget(s)
- Delivery of the MCS service components and supporting documentation, particularly 52-week plans, account reviews
- Create and maintain accurate customer information using Customer Intelligence tools
- Produce Project Scope Objectives and Approach that outline the Project Management processes
- Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues, and dependencies according to MCS standards
- Produce regular and accurate progress reports
- Work with other Oracle lines of business to create and maintain the Account Plan for each relevant account(s)
- Operate in line with Oracle's business processes and procedures
**Qualifications**
- 8+ years IT project management experience, in B2B environments
- PRINCE2 / PMP and standard ITIL Certification is desirable
- Strong interpersonal skills, good communicator
- Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
- Preferable previous Outsourcing/MCS delivery or implementation experience
- Proven track record of building strategic relationships and delivering high levels of customer service
- Proven day-to-day service delivery experience, this should be in current role
- Previous experience of working in a virtual team, and taking the lead role for that team
**Detailed Description and Job Requirements**
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
**Job**: Support
**Location**: EG-EG,Egypt-Cairo
**Job Type**: Regular Employee Hire
**Organization**: Oracle
-
Customer Service
5 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Customer Service
5 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a customer service & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as providing customers assistance, orders assignment and supervision, office tasks such us creating daily reports, data entry, listings...
-
Delivery Operations Manager
5 months ago
مصر, Egypt Yalla Order Delivery App Full timeWe are looking for a delivery manager & delivery app operator responsible for making sure that ordered products are being seamlessly delivered to the clients. Hired person will be in charge of a variety of tasks, such as leading the drivers team, monitoring progress, orders assignment and supervision, office tasks such us creating daily reports, data entry,...
-
Principal Customer Success Services Engineer
5 months ago
مصر, Egypt Oracle Full timePrincipal Customer Success Services Engineer - Infrastructure (Egypt) - CSS-23000585 **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Principal Customer Success Services Engineer - Infrastructure (Egypt)**: - CSS** **Who is Customer Success Services (CSS)?** Customer Success...
-
Manager Service Delivery
5 months ago
مصر, Egypt Speedcast Full timeManager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...
-
Service Delivery Manager
7 months ago
مصر, Egypt Philips Full time**Job Title**: Service Delivery Manager As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and...
-
Service Delivery Manager
6 months ago
مصر, Egypt Oracle Full timeService Delivery Manager-230003QW **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Service Delivery Manager** To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables &...
-
Customer Success Services
5 months ago
مصر, Egypt Oracle Full timeCustomer Success Services - Principal Technical Account Manager (Egypt)-230003XD **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Role Purpose: To successfully manage the delivery of customer engagements according to the contractual details. Develop and manage the Oracle Support...
-
Service Delivery Manager
5 months ago
مصر, Egypt Future Group Full timeJoin one of the leading **Translation & Localization** Companies in the world! **Future Group** Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! We are hiring Service Delivery Manager...
-
Manager, Service Delivery
5 months ago
مصر, Egypt TTEC Full timeManager, Service Delivery At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You’ll be Doing**Do you have a passion for leading,...
-
Service Delivery Line Manager
5 months ago
مصر, Egypt Ericsson Full time**Join our Team**: **About this opportunity**: We are now looking for a Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery. As an SDM (Service Delivery Manager), you will support service sales directly or indirectly via the unit resources as you understand and...
-
Principal Fusion Middleware Engineer
5 months ago
مصر, Egypt Oracle Full timePrincipal Fusion Middleware Engineer (Cairo)-2300058G **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Principal Fusion Middleware Engineer (Egypt)** **-CSS** Who is Customer Success Services (CSS)? Customer Success Services (CSS) has more than 8000 senior technical experts...
-
IT Service Delivery Manager vois
5 months ago
مصر, Egypt Vodafone Full time**Role purpose** SDM is responsible for ITSM BAU Operations (ensuring the service is delivered as per agreed SLAs and KPIs) and for the financial governance of the provided service. Within the context of the above, the performed tasks include: - Take a lead in ITSM organization and ensure that responsibilities of ITSM organization are performed as...
-
Senior Principal Advanced Services Engineer
5 months ago
مصر, Egypt Oracle Full timeSenior Principal Advanced Services Engineer - ACS-CSS-230003HB **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent...
-
Projects Delivery General Manager
5 months ago
مصر, Egypt Shell Full timeRashpetco/Burullus is a Joint Venture (JV) company operating one of Egypt’s largest gas fields. The JV is the operator of the WDDM (West Delta Deep Marine) Field, which includes offshore wells/platforms and the 2.3 BCFD gas treatment plant located at Idku (Egypt North Coast). WDDM production supplying gas to the National Grid for internal use, and to the...
-
Service Delivery Project Manager
5 months ago
مصر, Egypt Peachtree Networks Full timePeachtree Networks is looking for a Project Manager to join our team. The Project Manager is a key member of the Service Delivery Project Management Team. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the...
-
Archer - Software Principal Engineer
5 months ago
مصر, Egypt RSA Full time**Archer - **Software Principal Engineer** We are seeking a passionate, self-motivated Principal Software Engineer to join our Engineering team in Cairo. You will need to have proven hands-on experience in root cause analysis, Software development, and testing. You will be joining a top-notch, agile team of developers who thrive on collaboration, open...
-
Principal Engineer
6 months ago
مصر, Egypt AtkinsRéalis Full time**Join us in engineering a better future for our planet and its people.** AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers,...
-
Customer Service Delivery Manager
5 months ago
مصر, Egypt Orange Business Full time**About the role**: The SDM is a key customer facing role: - responsible for building, running and continuously improving the end-to-end delivery model for the customer portfolio of service - Act as single point of contact for the progress of all the activities related to the customer such as RUN, implementation, handover, etc - leads the following activity...
-
Middle School Principal
6 months ago
مصر, Egypt Teach Away Full timeContract Length: 2 years Number of Vacancies: 1 Student Level: - Middle School - Director/Principal **Requirements**: - Education Required: Master - Minimum Teaching Experience: 8 years of teaching experience - Major: Education Leadership Job Benefits: - Annual flight ticket to the home of records - Housing allowance provided every month **Job...