IT Service Delivery Agent

6 months ago


مصر, Egypt MigrationIT Full time

**Job Information**:
Industry
- Real EstateBudget
- EGP 0.00City
- Cornish El NileState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- **Service Management**: Managing and overseeing the delivery of IT services to internal and external customers. This involves ensuring that service level agreements (SLAs) are met, monitoring service performance, and addressing any issues or escalations that may arise.
- ** Incident and Problem Resolution**: Handling and resolving IT incidents and problems reported by users or detected through monitoring systems. This includes diagnosing and troubleshooting technical issues, coordinating with technical teams for resolution, and providing timely updates to stakeholders.
- ** Service Desk Support**: Serving as a point of contact for users who require assistance with IT-related issues. This involves logging and categorizing incidents, providing first-level support, and escalating complex or unresolved issues to appropriate teams.
- ** Change Management**: Participating in the change management process by assessing the impact of proposed changes, coordinating with stakeholders, and ensuring that changes are implemented smoothly with mínimal disruption to services.
- ** Service Improvement**:Contributing to the continuous improvement of IT services by identifying areas for enhancement, proposing solutions, and implementing process improvements to increase efficiency and customer satisfaction.
- ** Documentation and Reporting**: Maintaining accurate documentation of IT services, procedures, and configurations. This includes generating regular reports on service performance, incident trends, and other relevant metrics to support decision-making and identify areas for improvement.


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