Onecare Service Agent

6 months ago


مصر, Egypt Ocean Network Express Full time

**Job Purpose & Primary Job Responsibilities**:
As OneCare Service Agent you are responsible for providing frontline responses to queries from our OneCare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels.
- provide frontline responses to service queries and initiate solutions for issues/cases.
- Accurate coordination of customer requests to ensure that all carriers are processed effectively.
- Communicate effectively with customers and advise them in a reliable and professional manner.
- Ensure good collaboration and communication within departments and across.
- Liaise with Operations, Sales, and Customer Service departments.

**Required Skills and competencies**:

- Preferably 2-4 years of work experience within shipping field.
- Documentation knowledge
- Strong communication skills, customer service oriented.
- Flexibility and creativity in problem solving.
- Good knowledge of Excel.
- Articulate, clear oral and written communication skills in English.
- Enthusiastic team worker.
- Able to work under any circumstances.

**What We Offer?**:

- Competitive salary.
- 21 Holiday days per year.
- 13th month payment.
- Social Insurance.
- Medical Insurance.
- Commuting Allowance if needed.

**Your Application**:
Athar Zahran - HR Senior Advisor.

If you have any questions about this position, please contact name and contact details.


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