Copy of Assistant Manager Quality
2 days ago
About the opportunity
**Role Summary/Overview**
Plans and achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
Preparing and completing program-level action plans; implementing production, productivity, quality, and customer service standards
Identifying and resolving problems; completing process audits; determining system improvements, and implementing change.
**Role Scope**
**Responsibilities**
- Manages the quality and customer satifsction portfolio for Talabat verticals (COPs and POPs) across all LOBs for inhouse and business processes outsourcing service providors.
- Manages multiple quality teams to ensure operations are improving/meeting quality and customer/partner experience benchmarks and ensuring actions are taken to drive performance.
- Manage QA staff allocation between projects and revising the capacity plan according to new/terminated LOBs
- Supervises the creation and implementation of project-level action plans on a specific timeline along with auditing the quality/effectiveness of actions
- Sets and prioritizes department quarterly projects and objectives then sets department and team KPIs accordingly
- Review, audit, and redesign quality, and CX processes according to business needs to ensure alignment of customer experience with business requirements.
- Liaise with operational managers, and DH QTK managers on standards and program roadmaps.
- Address Vertical employee concerns and facilitate the implementation of LOB action plans for the LOB supervisor.
- Is the QA standard and process expert and acts as the reference point of vertical's concerns and issues.
- Acts as QA representative across Talabat and other DH stakeholders regionally, CX/VX, Vendors
What you need to be successful
- Experience: 3 Years in Supervisory roles (team leader/supervisor)
- Experience in green Six Sigma approaches and tools
- Project Management Essentials
- Planning and organization skills
- People Management skills
- Excellent communication skills
- Excellent Presentation skills
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
-
Copy of Assistant Manager Quality
2 days ago
مصر, Egypt talabat Full time**Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...
-
Copy Writer
7 hours ago
مصر, Egypt Go Viral Agency Trading and Marketing Full time**COPY WRITER** (REMOTELY) **EGYPT** **COMPANY**: GO VIRAL AGENCY TRADING AND MARKETING AGENCY **ABOUT GO VIRAL AGENCY**: Go Viral Trading & Marketing Agency is a leading digital media agency based in Qatar. We bring a wealth of experience as influencers with a remarkable track record of viral success. With a deep understanding of social media dynamics,...
-
Creative Copy Writer
3 days ago
مصر, Egypt SpacetoonGo Full time**About the Copywriter position**: We are looking for a creative Copywriter to write clear and concise copy for ads, publications and websites. Your words will inform and engage target audiences. **Creative Copywriter responsibilities are**: - Utilize a variety of writing styles appropriate for our company - Adhere to our policies and procedures - Follow...
-
Quality & Hygiene Assistant Manager
3 weeks ago
مصر, Egypt Majid al Futtaim Properties Full timeQuality & Hygiene Assistant Manager **Role Purpose**: - The Assistant Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.**Role Details - Key Responsibilities and Accountabilities**: **Quality and Hygiene** - Support the analysis of...
-
Quality & Hygiene Assistant Manager
3 weeks ago
مصر, Egypt Majid Al Futtaim Full timeQuality & Hygiene Assistant Manager **Role Purpose**: The Assistant Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store. **Role Details - Key Responsibilities and Accountabilities**: **Quality and Hygiene** - Support the analysis of...
-
Executive Assistant
5 days ago
مصر, Egypt Interact Technology Solutions Full timeProvide administrative and clerical support for the Manager's office. - Handle and organize meetings inside and outside the company - Responsible for taking minutes of meetings, comments, and details to provide general assistance during meetings. - Screen phone calls inquire and requested and handling them when appropriate - Handle any needed signature from...
-
Assistant Purchasing Manager
4 weeks ago
مصر, Egypt IHG Full time**About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
-
Assistant Restaurant Manager
4 days ago
مصر, Egypt SOFITEL Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Assistant Purchasing Manager
2 weeks ago
مصر, Egypt Emprego EG Full time**About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
-
Assistant Director of Operations
3 days ago
مصر, Egypt Interact Technology Solutions Full timeProvide administrative and clerical support for the Manager's office. - Handle and organize meetings inside and outside the company - Responsible for taking minutes of meetings, comments, and details to provide general assistance during meetings. - Screen phone calls inquire and requested and handling them when appropriate - Handle any needed signature from...
-
Admin/office Assistant
1 week ago
مصر, Egypt Interact Technology Solutions Full timeHelp Manager to ensure day to day business operations run smoothly. - Assist the Manager in his personal tasks if requested. - Draw up weekly schedule. - Scheduling appointment, maintaining and events calendar. - Responsible of taking minutes of meetings, and send it for all attended employees. - Maintaining Manager's office equipment and supplies. -...
-
Assistant Learning
3 weeks ago
مصر, Egypt Emprego EG Full time**About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
-
HR Assistant
2 weeks ago
مصر, Egypt Ebdaa Digital Technology Full timeResponsibilities include the following: - Maintain proper records of employee attendance and leaves (soft/hard copies). - Assist HR Head in policy formulation, hiring and salary administration. - Coordinate orientation and training sessions for new employees. - Ensure smooth communication with employees and timely resolution to their queries. - Administer...
-
Administrative Assistant
4 days ago
مصر, Egypt Egyptian Banks Company Full timePrioritize meeting requests and schedule internal and stakeholder/partner meetings. - Assist in formal communications within the organization, as well as with partners and stakeholders - Prepare and deliver reports during meetings and provide weekly updates - Provides general support to the department and delivers in assigned work, contributing to overall...
-
Lead, Quality Management
3 days ago
مصر, Egypt اورنچ مصر Full timeAbout the job Lead, Quality Management **Purpose of the job** Understanding customer expectations and needs, outlining quality standards and developing quality control processes to enhance the service & products for existing accounts and attracting new accounts. **Duties and responsibilities** - Get feedback from customers to assess whether their...
-
Lead, Quality Management
2 days ago
مصر, Egypt Orange Egypt Full time**Purpose of the job** Understanding customer expectations and needs, outlining quality standards and developing quality control processes to enhance the service & products for existing accounts and attracting new accounts. **Duties and responsibilities** - Get feedback from customers to assess whether their requirements are met by meetings with customers...
-
Assistant Manager
1 week ago
مصر, Egypt SSC Egypt Full time**Responsibilities**: - Assist in developing and implementing plans and goals for the department - Work with the manager to coordinate and supervise daily operations - Ensure compliance with regulations and internal policies - Monitor attainment of objectives - Maintain scheduling of events and represent the company when needed - Create reports and submit...
-
Quality Manager
4 weeks ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23056771 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing...
-
Quality Manager
6 days ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23142329 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing...
-
Admin Assistant
4 days ago
مصر, Egypt Arpu Telecommunication Services Full timeJob Responsibilities: - Organize and schedule meetings and appointments. - Produce and distribute correspondence memos, letters, faxes and forms. - Order office supplies. - Submit and reconcile expense reports. - Provide general support to visitors. - Prepare and monitor invoices. - Ensure operation of equipment by completing preventive maintenance...