Quality Manager
1 week ago
**Job Number** 23056771
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
-
Quality Manager
1 week ago
مصر, Egypt Serioplast Full timeThe Quality Manager reports to the Plant Manager. The purpose of this position is to ensure quality and hygiene of the final product and the implementation, management, and compliance with the company’s integrated system of standards and procedures. The Quality Manager reports to the Plant Manager, and functionally to the Quality Director. **The role of...
-
Quality Manager
6 months ago
مصر, Egypt Top Business Human Resources Full time**Job Description**: - Developing the annual work plan for quality management, setting goals and implementation strategy in accordance with the general plan for technical management, and submitting a quarterly report that includes achieved and unrealized results and appropriate suggestions to achieve them. - Supervise all operations that take place in...
-
Quality Manager
9 months ago
مصر, Egypt Dow Full timeAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...
-
Quality Manager
7 months ago
مصر, Egypt Air Liquide Full time**How will you CONTRIBUTE and GROW?**: **Responsibilities**: - Design, implement, and improve quality management processes for continual improvement. - Establish and maintain quality gates and redundant system barriers. - Develop and implement in-process controls to ensure product/service quality throughout the process. - Manage customer satisfaction and...
-
Quality Manager
7 months ago
مصر, Egypt Gleeds Full time**About The Role**: - The Gleeds business in Africa has enjoyed much success and growth in recent years, and we are looking to recruit a Quality Manager with experience in managing and contributing to construction projects in one or more of the following sectors. [Industrial Projects, OR Top notch residential, OR Hospitality, OR shopping...
-
Quality Manager
7 months ago
مصر, Egypt AccorHotel Full timeCompany Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of...
-
Quality Manager
6 months ago
مصر, Egypt Jobzella.com Full timeDeveloping the annual work plan for quality management, setting goals and implementation strategy in accordance with the general plan for technical management, and submitting a quarterly report that includes achieved and unrealized results and appropriate suggestions to achieve them. - Supervise all operations that take place in quality department. - BSc in...
-
Quality Manager
1 day ago
مصر, Egypt Cleopatra Hospitals Group Full timeLeads and directs all quality management activities for the hospital including patient care and relations. - MB, BCh with MSc or MD is strongly recommended - CPHQ or Diploma in TQM - Minimum of 5 years of experience in Quality Management - Assists in coordinating the Joint Commission International (JCI) accreditation
-
Quality Manager
4 days ago
مصر, Egypt Majid al Futtaim Properties Full timeMajid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Quality Manager
4 days ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...
-
Quality Manager
2 hours ago
مصر, Egypt MIG INNOVATION GROUP Full timeMIG INNOVATION GROUP is looking for a self-motivated and results-driven Quality Manager, We are seeking to hire a Quality Manager who will **support and advise Academic, Professional Support and collaborative the German Instructors in relation to quality assurance and enhancement matters**. To include advice on the impact of new developments in relation to...
-
3D Graphic Designer
7 months ago
مصر, Egypt quality talent Full time**For well-known Saudi company** **3D Graphic Designer - Remotely** **Responsibilities** - understand project requirements and objectives. - Create realistic models for conferences. - Design and develop high-quality 3D models, textures, lighting, and effects using industry-standard software and tools. - Create realistic and immersive animations for...
-
Quality Assurance Manager
2 days ago
مصر, Egypt Siemens Digital Industries Software Full time**Job title** Quality Assurance Manager Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions...
-
Quality Assurance Manager
3 days ago
مصر, Egypt Siemens Full time**Job title **Quality Assurance Manager Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions...
-
Quality Manager
7 months ago
مصر, Egypt Power System Projects Co. (PSP) Full timeEstablish and implement a PMC Quality Plan outlining objectives, quality systems, audits, and reviews together with related/referenced procedures. - Ensure that the company has developed a project specific quality plan in accordance with ISO-9001:2000 requirements and monitor to ensure compliance with the approved quality plan. - Review all the project...
-
Quality Assurance Manager
7 months ago
مصر, Egypt Dsquares Full timeDsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...
-
Translator (Remotely)
7 months ago
مصر, Egypt quality talent Full time**For well-known Saudi company** **Translator (Remotely)** **Responsibilities** - Proofread translated texts for grammar, spelling and punctuation accuracy - Cross-reference specialized dictionaries and translation tools to check quality of translation - Ensure translated content conveys original meaning and tone - Edit content with an eye toward...
-
Quality Manager
2 hours ago
مصر, Egypt Premier Services & Recruitment Full timeIs responsible for overall development, implementation, and maintenance of the organization’s Quality Management System (QMS). - Ensure that the organization’s Quality Management System conforms to customer, internal, ISO Certificates and regulatory/legal requirements. - Oversee inspection (examination) of incoming materials, ensuring that they meet...
-
Quality Manager expat
8 months ago
مصر, Egypt Pyramisa Hotels Full timeSummary The Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel. This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines...
-
Assistant Quality Manager
7 months ago
مصر, Egypt RIXOS Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...