Quality Manager
4 hours ago
MIG INNOVATION GROUP is looking for a self-motivated and results-driven Quality Manager, We are seeking to hire a Quality Manager who will **support and advise Academic, Professional Support and collaborative the German Instructors in relation to quality assurance and enhancement matters**.
To include advice on the impact of new developments in relation to external regulatory and reporting requirements and amendments to internal quality processes and procedures.
Job Objectives:
1. Support with all the German instructors staff to achieve the academy objectives and goals
2. Management of the German instructors' performance, motivation and development.
3. Develop and create new ideas for the education material.
4. Work on achieving student attendance to be 100% every session.
5. Work on achieving a continuity ratio of 80%.
6. Planning from the market and the students' needs for new courses (Call center, Interviews, Conversation, Medical, Juniors, Kids...etc.)
7. Branding the education system and material of MIG academy.
8. Build a Library in all branches that include books, stories for each level.
**Responsibilities**:
- Training and development of New German Instructors staff by developing a training model: Duration, Plan for each day, observation, develop training channels (Online and offline), implementation of training to ensure that all Instructors acquire the same level of knowledge and skills required.
- Assign the German courses level for all the instructors staff.
- Onboarding of Instructors to MIG history, business training of how to indirectly market MIG services through delivering information during sessions.
- Providing the German instructors staff with the courses plans and material.
- Monitoring the Instructors sessions (online/ offline) 4 times per week by rotations.
- Follow up with the student's feedback reviews and take actions if needed.
- Giving the instructors staff feedback on their performance through coaching, one-to-one training, training sessions, and working on their development plans.
- Supervise all administrative duties related of Quality department with the Quality Officer regarding documentation of tasks, filling score cards, updating coaching sheets, placement test dates.
- Coordinate with the operation team Leader about the feedback to develop and find immediate solutions for any issue related to the instructors or the way of education.
- Work on the monthly & yearly courses plan to ensure the best utilization of the instructors is reached.
- Make sure that all the courses start on time with no delay exception.
- Set a Weekly rotational plan to visit all branches (NC/DOKKI/ALEX) to ensure Instructors are working on the right track
- Prepare a list of delegates in case of Instructor absence or vacation.
- Follow up and monitor one to one the coaching results, make sure that will be effective and implemented
- Performance appraisal including the coaching results for all instructors on a monthly basic including follow up and actions of all the critical incidents.
- Monthly meetings with Instructors to communicate effectively and tackle all pending issues,
- motivate them, and exchange experiences and information
- Communication with Instructor staff regarding their performance, warnings regarding regulations
- Responsible for implement and reviews the following tests:
- Placement test.
- Set all the final exams of each level and he will decide the students that will pass for next level
Qualifications and Education Requirements
- BSc in German Literature from any reputable university, Minimum 5 years of experience in Daf teaching, min 3 years of experience as Instructor Supervisor
- Experience in German call center accounts is a plus
- MSc in Germanistik is a PLUS
Preferred skills and qualification
- Strong analytical skills and data-driven thinking
- Outstanding communication and interpersonal skills
- Very good software skills (Microsoft office-excel-asana) and presentation skills
- Conflict resolution and Leadership skills
- Emotional Intelligence and Ethics
- Problem-solving aptitude
- Meticulous attention to detail
- Proactive nature.
- Good interpersonal skills.
**We offer you**:
- Interesting and varied tasks with responsibility in a municipal company;
- Pleasant working conditions in a motivated team;
- Intensive support and training;
- training and further education opportunities.
- Fixed working hours and days off.
- Attractive salary and fully paid training period
- Advanced job opportunities in our internationally growing company
- Laptop + Mobile allowance.
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