Quality Assurance Manager
5 months ago
Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.
**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**
**About The Role**:
The Quality Assurance and Compliance Manager plays a pivotal role in crafting, implementing, and upkeeping a robust quality management system. This system is our driving force to surpass regulatory mandates, industry benchmarks, and customer anticipations
**Key Duties & Responsibilities**:
- Develop and uphold quality management systems.
- Create and execute quality management systems that align with industry standards and best practices.
- Ensure the systems are well-documented, efficient, and continuously improved.
- Oversee and maintain quality-related policies and procedures.
- Conduct internal audits to identify and address any quality issues.
- Analyze quality data and trends to implement necessary corrective and preventive actions.
- Evaluate key performance indicators (KPIs) related to quality.
- Ensure compliance with regulations by staying informed on relevant laws and industry standards.
- Perform and review compliance audits.
- Effectively manage and lead the quality assurance team.
**Requirements**:
- Bachelor's degree in a relevant field, such as Quality Assurance, Engineering, or Business Administration.
- Minimum of 5 years of experience in a quality assurance or compliance role.
- Strong understanding of quality management principles and methodologies (e.g., Six Sigma, Lean).
- Excellent knowledge of relevant regulations and industry standards.
- Proven experience in developing and implementing quality management systems.
- Strong analytical and problem-solving skills. Excellent communication, interpersonal, and leadership skills.
**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefits.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.
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