Specialist, Quality Assurance

5 months ago


مصر, Egypt Mrsool Full time

**What will you do?**

Performance Monitoring:

- Review quality of work performed by staff through live monitoring, Spot the daily issues and come up with solutions to optimize our daily operations in seamless way. Assessment & Reporting:

- Uses quality monitoring data management system to compile and track performance at team and individual level. Prepares and analyzes internal and external quality reports for management staff review.
- Conducts calibration sessions on calls for all seniors’/ junior’s level. Processes:

- Create and maintain standardized workflows and procedures.
- Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency. Customer satisfaction:

- Listen to our customer base (restaurants & end users) and work on enhancing the NPS & feedback to the rest of the company.
- Having challenges to attract customers, retain customers and turning dissatisfied customers into loyal ones.

**Requirements**:

- Bachelor's degree in business administration, quality assurance, or a related field
- 1-3 years of experience in a quality assurance role, preferably in a service delivery environment. - Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Knowledge of quality control methodologies and tools
- Ability to work independently as well as in a team environment.



  • مصر, Egypt Future Group Full time

    **Boost Your Career as a Quality Assurance Specialist with Our Growing Team!**: Are you passionate about ensuring the highest standards of quality in customer service? Future Group, a global leader in translation and localization services since 1994, is looking for a meticulous and analytical Quality Assurance Specialist to join our team. With a worldwide...


  • مصر, Egypt BTECH Full time

    Ensure that standards and safety regulations are observed - Address and discuss issues and proposed solutions with superiors - Document quality assurance activities and create audit reports - Make recommendations for improvement - Create training materials and operating manuals **Requirements**: - Proven work experience as a Quality Assurance Specialist...


  • مصر, Egypt D4DS Full time

    We are hiring Quality Assurance Specialist Our Head quarter: Saudi Arabia Our branch in Egypt : Nasr city Company Name : Exco Egypt **Job Description**: **Responsibilities**: - Develop and execute test plans, test cases, and test scripts to validate software functionality and performance. - Identify, isolate, and document defects and bugs, and track...


  • مصر, Egypt metas Full time

    **Position**:Software Quality Assurance Specialist **Location**: Alexandria,Egypt. Metas Company is looking for a dedicated Software Quality Control professional to join our team. As a Quality Control Specialist, you will play a critical role in ensuring our software meets the highest standards of performance and reliability through comprehensive testing...


  • مصر, Egypt Novartis Full time

    385997BR **Quality Assurance Specialist.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Specialist you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place working closely with the Quality Control (QC) teams, by...


  • مصر, Egypt TTEC Full time

    Quality Assurance Specialist **Quality Assurance Specialist, Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Quality Assurance Specialist working onsite in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...


  • مصر, Egypt iSchool Full time

    iSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...


  • مصر, Egypt Novartis Full time

    Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Specialist, you will be responsible for ensuring compliance of the Country organization with cGMP legal and Health Authority requirements and the Novartis Quality Manual and Policies. Key Responsibilities: - Ensure the Release of products in the country comply with the requirements of...

  • Quality Assurance

    5 months ago


    مصر, Egypt xpendless Full time

    Farhan RashadShadi Hudaifa (Xpendless) please review the modified version **Job Title: Quality Assurance (QA) Specialist** **Location**: Remote **Company**: Xpendless **About Us**: Xpendless is a pioneering fintech solution based in Qatar, empowering businesses of all sizes with seamless expense management and prepaid cards. As the first and only...


  • مصر, Egypt Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Kontoor Brands Full time

    Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina,...


  • مصر, Egypt Ray-Cro Full time

    Ensures that all quality Assurance - related activities surrounding a clinical trial are compliant with all regulatory requirements and ICH-GCP standards. - Establishing a document Control system and ensure compliance of SOPs with the local regulations & ICH-GCP. - Ensure that proper on the job Training Schedule is set to every employee in RAY - Responsible...

  • Quality Assurance

    5 months ago


    مصر, Egypt ps Full time

    Testing of systems under development, for providing expert process improvement advice to reduce development defects and provide assurance that risks associated with implementing new systems are accurately quantified and addressed. - Analyse detailed business requirements specifications - Prepare and submit detailed test reports to describe testing - Maintain...


  • مصر, Egypt Mrsool Full time

    Conduct comprehensive quality reviews of processes, documentation, and procedures to identify areas for improvement. - Analyze data and trends to identify quality-related issues and opportunities. - Develop and implement quality improvement initiatives across various departments. - Collaborate with cross-functional teams to ensure quality is prioritized...


  • مصر, Egypt Palladium Group, Inc. Full time

    **Consultancy - Quality Assurance & Quality Control, CFYE Egypt.** **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...


  • مصر, Egypt Giza Systems EG Full time

    Perform internal audits on departments and the running projects for different Lines of Business - Analysis internal defects and reports the audit results. - Analysis the non-conformities that are raised from external audits and taking the suitable corrective actions with stakeholders. - Arrange the management review meetings, prepare the action plan for...


  • مصر, Egypt SamTech Group Full time

    We are looking for a Quality Assurance Engineer to ensure the quality of our systems. You will be responsible for developing and executing tests to identify issues and improve product quality. **Responsibilities**: - Develop and execute test plans, test cases, and test scripts. - Perform functional, regression, and performance testing. - Identify,...

  • Quality Specialist

    5 months ago


    مصر, Egypt Unilever Full time

    **Company Profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • مصر, Egypt The Palladium Group (HQ) Full time

    **Description**: **Project Overview and Role**: The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West Africa and Horn of Africa regions. The Fund will...