Quality Assurance Executive

6 months ago


مصر, Egypt BayanTech Full time

**Duties and Responsibilities**:

- Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
- Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
- Collect and document business requirements for project and process improvement/automation efforts.
- Perform an internal audit to make sure that all departments are working by the officially agreed process.
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in solving problems.
- Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
- Extract reports and provide a high-level analysis of data for review.
- Participate in the planning of QA department objectives.
- Manage and improve the quality control process.
- Set goals and metrics, and report on quality control results continuously.
- Communicate quality concerns with stakeholders.
- Developing test plans and test cases to ensure that our services meet quality standards.
- Working with cross-functional teams to ensure that quality is built into the product development process.
- Investigating and resolving any quality-related issues that arise.
- Continuously improving the QA process to ensure that it is effective and efficient.

**Skills/Qualifications**:

- 2:3 years of experience in Quality Assurance
- Experience in internal auditing and data analysis is highly preferred.
- Working knowledge of tools, methods, and concepts of quality assurance.
- Bachelors in business administration, computer science, or a similar relevant field.
- Excellent organizational and time management skills.
- Outstanding communication and presentation skills.
- Critical thinker & self-motivated.
- Creative problem solver.
- Great analytical skills.
- Data-driven approach.
- Excellent in MS Office, Adobe Acrobat, and PowerPoint (many reports and presentations will be required)
- Excellent or Fluent in English.
- Strong Leadership and Communication skills.
- Knowledge of ISO 9001:2015 & ISO 17100:2015 is preferable.
- Background localization & translation industry is preferable.



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