Quality Assurance Executive

5 months ago


مصر, Egypt Aramex Full time

**Job Purpose**:

- Quality assurance team continuously review and improve the design, performance, and efficiency of process to achieve highest productivity and proficiency levels.

**Key Responsibilities**:

- Audit on GCS cases, follow up and ensure End to End resolution.
- Listen carefully to contact center calls and audit all info provided to customers.
- Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & ensure following up their cases.
- Maintain customer satisfaction service level, ensure manage & meet customer expectations.
- Audit on Responding on all customer's inquiries & improve their customer service experience.
- Monitor on Providing excellent customer service for customers as per Aramex CS standards.
- Monitor on the flow of information horizontally and vertically.
- Collaborate with the team members to achieve their KPI’S.
- Audit on Closing all pending cases in a timely manner.
- Achieve Aramex customer service KPIs Pass the customer service audits.
- Maintain Customer Service KPIs on all audits.
- Follow up on domestic and express outstanding shipments for cash & accounts.
- Change internal issues that are relevant to quality management system Cases investigation.
- High-level analysis for each team with areas of improvement
- Manage workload assessment and collaborate to efficiently utilize our people.
- final calculations for bonus scores

**Job Requirements**:

- Bachelor’s degree Holder (Business Administration/ Logistics/ Supply chain Major Preferably).
- 1 - 2 Years of experience in Quality Assurance.
- Fluency in English is a MUST.
- Strong Knowledge in Microsoft Office (Excel, Outlook).
- Excellent Communication Skills: Verbal and written in English.

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.



  • مصر, Egypt almentor Full time

    **Abou**t almentor**: We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our...


  • مصر, Egypt BayanTech Full time

    **Duties and Responsibilities**: - Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties. - Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance. - Collect and document business requirements for project and process improvement/automation...


  • مصر, Egypt SamTech Group Full time

    We are looking for a Quality Assurance Engineer to ensure the quality of our systems. You will be responsible for developing and executing tests to identify issues and improve product quality. **Responsibilities**: - Develop and execute test plans, test cases, and test scripts. - Perform functional, regression, and performance testing. - Identify,...


  • مصر, Egypt Dsquares Full time

    Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...


  • مصر, Egypt BlackStone eIT Full time

    **Daily and Monthly Responsibilities** - Lead, mentor, and manage the quality assurance team to achieve departmental goals and objectives. - Develop and implement quality assurance strategies, policies, and procedures to ensure effective and efficient testing of software products. - Establish quality standards and best practices for software development and...


  • مصر, Egypt Novartis Full time

    385997BR **Quality Assurance Specialist.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Specialist you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place working closely with the Quality Control (QC) teams, by...


  • مصر, Egypt Novartis Full time

    387959BR **Quality Assurance Officer.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Officer, you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place across the manufacturing site’s quality control (QC) teams, by...


  • مصر, Egypt D4DS Full time

    We are hiring Quality Assurance Specialist Our Head quarter: Saudi Arabia Our branch in Egypt : Nasr city Company Name : Exco Egypt **Job Description**: **Responsibilities**: - Develop and execute test plans, test cases, and test scripts to validate software functionality and performance. - Identify, isolate, and document defects and bugs, and track...


  • مصر, Egypt Ray-Cro Full time

    Ensures that all quality Assurance - related activities surrounding a clinical trial are compliant with all regulatory requirements and ICH-GCP standards. - Establishing a document Control system and ensure compliance of SOPs with the local regulations & ICH-GCP. - Ensure that proper on the job Training Schedule is set to every employee in RAY - Responsible...


  • مصر, Egypt Allianz Egypt Full time

    **Responsibilities**: - Review and analyze system specifications. - Collaborate with System Analysis team to develop effective strategies and test plans. - Execute test cases (manual or automated) and analyze results. - Evaluate IT product and software code according to specifications. - Create logs to document testing phases and defects. - Report bugs and...


  • مصر, Egypt PetroApp Full time

    Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables. - Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPI. - Investigate reports of product quality issues and ensure resolution in accordance with company...


  • مصر, Egypt Mondia Group Full time

    **ABOUT US** WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences. WHY WE’RE DIFFERENT | What makes...


  • مصر, Egypt General Motors Full time

    **Job Description**: As the **Quality Assurance Supervisor **you will be responsible for specifying requirements, execution and evaluation of designs, analysis, development, testing and control of major engineering projects where your creativity and initiative are involved as well as a high level of independent judgment. Exercises technical direction over...


  • مصر, Egypt iSchool Full time

    iSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...


  • مصر, Egypt Zeal Full time

    **About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...


  • مصر, Egypt HeadHunters EG Full time

    Al Rehab, Second New Cairo, Egypt Job Type Full time - On-site **About the Role**: Hiring for a Saudi IT Services Company in Egypt! **Job Details**: **Summary** Ensure the quality, reliability, and functionality of software products through effective leadership and expertise in quality assurance practices. Lead and manage the QA team in executing...

  • Quality Assurance

    5 months ago


    مصر, Egypt ps Full time

    Testing of systems under development, for providing expert process improvement advice to reduce development defects and provide assurance that risks associated with implementing new systems are accurately quantified and addressed. - Analyse detailed business requirements specifications - Prepare and submit detailed test reports to describe testing - Maintain...


  • مصر, Egypt Novartis Full time

    380124BR **External Supply Quality Assurance Manager**: Egypt **About the role** Internal Role Title: Ext. Supply Quality Assurance Manager. Location: Cairo, Egypt #LI-Hybrid About the Role: As an External Supply Quality Assurance Manager, you will be responsible for managing quality aspects within area of responsibility and to ensure that the operational...


  • مصر, Egypt Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Cognith Full time

    **Company Name**: COGNITH **Job Details**: - **Set up**:_ - Permanent Remote_ - **Salary Range**:_ - Php 40k - Php 45k - No tax_ - **Equipment**:_ - Not provided_ - **Work Schedule**:_ - Monday - Friday_ - Dayshift - Flexible_ **Responsibilities** - Review and analyze system specifications - Collaborate with developers and QA engineers to develop...