Customer Service Experience Specialist

2 weeks ago


Cairo, Cairo, Egypt RayaCX Full time

RAYA CX Overview

As a leading provider of next-generation BPO and customer experience management services, RAYA CX delivers integrated business process outsourcing solutions with a focus on advanced technology, robust strategies, continuous improvement, and innovation.

Compensation and Benefits

The estimated annual salary for this role is $45,000 - $60,000, depending on qualifications and experience. Additionally, employees at RAYA CX enjoy a range of benefits, including comprehensive health insurance, retirement plans, and paid time off.

Job Description

This full-time on-site role involves providing customer service, technical support, and global services to clients across various industries on a day-to-day basis. As a Customer Service Experience Specialist, you will be responsible for:

  • Providing exceptional customer service and support via phone, email, or chat
  • Resolving complex customer complaints and issues in a timely and professional manner
  • Collaborating with cross-functional teams to identify and implement process improvements
  • Developing and maintaining strong relationships with clients to drive satisfaction and retention

Requirements and Qualifications

To succeed in this role, you will need:

  • Strong communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in handling customer inquiries and resolving issues
  • Good computer skills and familiarity with CRM systems
  • High school diploma or equivalent required; additional education is a bonus

About RayaCX

RayaCX is a trusted partner for Fortune 1000 companies seeking innovative solutions for their customer experience needs. Our team is passionate about delivering exceptional results and driving business growth through strategic partnerships.



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