Customer Experience Associate

2 months ago


Cairo, Cairo, Egypt RayaCX Full time

About RayaCX

RayaCX is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa.

Role Description

This is a full-time on-site role for a Customer Service Representative at RayaCX's location in Egypt.

The Customer Service Representative will provide customer service, technical support, and global services to clients across various industries daily.

Responsibilities

  • Provide customer service, technical support, and global services to clients
  • Use strong communication and problem-solving skills to resolve customer issues
  • Work in a fast-paced environment and multitask effectively
  • Handle customer inquiries and resolve issues efficiently
  • Utilize good computer skills and familiarity with CRM systems

Requirements

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience abilities
  • Strong communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Experience in handling customer inquiries and resolving issues
  • Good computer skills and familiarity with CRM systems
  • Previous experience in a similar role is a plus
  • High school diploma or equivalent required; additional education is a bonus

Benefits

The gross package is up to 9000 EGP



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