Customer Experience Associate
5 days ago
About RayaCX
RayaCX is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa.
Role Description
This is a full-time on-site role for a Customer Service Representative at RayaCX's location in Egypt.
The Customer Service Representative will provide customer service, technical support, and global services to clients across various industries daily.
Responsibilities
- Provide customer service, technical support, and global services to clients
- Use strong communication and problem-solving skills to resolve customer issues
- Work in a fast-paced environment and multitask effectively
- Handle customer inquiries and resolve issues efficiently
- Utilize good computer skills and familiarity with CRM systems
Requirements
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Service and Customer Experience abilities
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in handling customer inquiries and resolving issues
- Good computer skills and familiarity with CRM systems
- Previous experience in a similar role is a plus
- High school diploma or equivalent required; additional education is a bonus
Benefits
The gross package is up to 9000 EGP
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