Customer Service Experience Specialist
6 days ago
We are seeking a skilled Customer Service Representative to join our team at Nile City Towers -El Tahrir. As a Customer Service Representative, you will be the primary point of contact for customers, handling their inquiries, resolving issues, and ensuring overall customer satisfaction.
Job Description:
In this role, you will be responsible for:
- Managing high volumes of incoming calls and responding to customer inquiries in a timely and professional manner.
- Assessing customer needs and providing solutions that meet or exceed expectations.
- Handling customer complaints, providing alternatives, and following up to ensure resolution.
Requirements:
- A bachelor's degree from an accredited institution.
- Excellent English language skills.
- No maximum age limit, however, preference will be given to younger candidates.
- Flexibility with rotational shifts, including nights.
What We Offer:
- A competitive salary of EGP 20,000 per month, commensurate with experience.
- The opportunity to work with a well-established company in Nile City Towers -El Tahrir.
- Ongoing training and development opportunities to enhance your skills and career progression.
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