Customer Service Experience Specialist

6 days ago


Cairo, Cairo, Egypt Nok Human Capital Full time
NOK Human Capital Job Opportunity

We are seeking a skilled Customer Service Representative to join our team at Nile City Towers -El Tahrir. As a Customer Service Representative, you will be the primary point of contact for customers, handling their inquiries, resolving issues, and ensuring overall customer satisfaction.

Job Description:

In this role, you will be responsible for:

  • Managing high volumes of incoming calls and responding to customer inquiries in a timely and professional manner.
  • Assessing customer needs and providing solutions that meet or exceed expectations.
  • Handling customer complaints, providing alternatives, and following up to ensure resolution.

Requirements:

  • A bachelor's degree from an accredited institution.
  • Excellent English language skills.
  • No maximum age limit, however, preference will be given to younger candidates.
  • Flexibility with rotational shifts, including nights.

What We Offer:

  • A competitive salary of EGP 20,000 per month, commensurate with experience.
  • The opportunity to work with a well-established company in Nile City Towers -El Tahrir.
  • Ongoing training and development opportunities to enhance your skills and career progression.


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